JOHANA RAGGENBASS
Geneva
Summary
Versatile banking professional with 18 years of experience at Banque Pictet & Cie SA, with strong technical and professional skills and a solid understanding of Front Office needs. Active participant in various projects, demonstrating adaptability, autonomy, and high-quality work. Motivated to continue professional development, learn, and grow in the role of Business & Application Support Analyst.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bank Application Support Specialist
Banque Pictet & Cie SA
07.2019 - Current
- Main point of contact for functional and technical support of all portfolio management tools within PWM.
- Dedicated user support on Athena, Profolio, Strata, Order Staging and Scheduling, Rebalancing, and Client Onboarding tools.
- Incident analysis and resolution, with follow-up and escalation when needed.
- Participation in user acceptance testing (UAT) and deployment of new releases or fixes.
- Drafting of functional documentation.
Client Register Specialist
Banque Pictet & Cie SA
11.2014 - 07.2019
- Managed the opening, modification, and closure of accounts in accordance with internal and regulatory procedures.
- Collaborated closely with Front Office, Back Office, and Compliance on complex cases and provided compliance recommendations to the Tax Group.
- FATCA and QI lead for the client registry team and liaison for the 2016 external audit.
- Coordinated and produced FATCA and QI tax reporting.
- Contributed to the Automatic Exchange of Information (AEOI) project: account analysis and data processing.
- Actively involved in the AvaNas project: Avaloq training provided in Nassau and Geneva for the Client Register Nassau team.
Specialiste reporting bancaire
Banque Pictet & Cie SA
09.2007 - 10.2014
- Quality control of Avaloq Financial Statements for Geneva and group entities.
- Key contributor to Avaloq migration projects for Hong Kong, Luxembourg, and Singapore.
- Conducted unit and regression testing for financial statements and client reports.
- Account performance analysis and cost basis monitoring.
- Designed standard reports for PWM clients.
Education
Banking Economist -
ESBF / Ecole Supérieure Spécialisé Banque Et Finance
Banking Technical Courses - undefined
ISFB
Executive Assistant Training - undefined
CEFCO / Centre Romand En Formation Continue
Faculté de sciences économiques et sociales - undefined
Université De Genève
Swiss University Admission Certificate - undefined
Université De Fribourg
Skills
- In-depth understanding of Front-to-Back processes
- Excellent communication and coordination skills across teams
- Bilingual Spanish/French, fluent in English and Italian
- Strong analytical mindset, attention to detail, and client service orientation
- Experience in a multilingual and international environment
Certification
- Common Reporting Standard Training – Vision Compliance, 11/2017
- Client Register Collaborator Training – Vision Compliance, 04/2015
LANGUAGES
Spanish: Bilingual or Proficient (C2)
French: Bilingual or Proficient (C2)
English: Advanced (C1)
Italian: Upper intermediate (B2)
Portuguese: Beginner (A1)
Hobbies and Interests
CrossFit and running, Member of Katuyumar Association – support for Indigenous communities in Colombia, Historical literature and biographies
Timeline
Bank Application Support Specialist
Banque Pictet & Cie SA
07.2019 - Current
Client Register Specialist
Banque Pictet & Cie SA
11.2014 - 07.2019
Specialiste reporting bancaire
Banque Pictet & Cie SA
09.2007 - 10.2014
Banking Technical Courses - undefined
ISFB
Executive Assistant Training - undefined
CEFCO / Centre Romand En Formation Continue
Faculté de sciences économiques et sociales - undefined
Université De Genève
Swiss University Admission Certificate - undefined
Université De Fribourg
Banking Economist -
ESBF / Ecole Supérieure Spécialisé Banque Et Finance
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