Joël Rickenbacher

• Maintained accurate documentation to meet programme requirements and contractual obligations.
• Presented findings and strategies to stakeholders, ensuring alignment with organisational goals and objectives.
• Conducted risk assessments
• Establishment of individual offer for enterprise in the legal protection

• Handling all types of property and casualty claims (personal lines) in German, French and Italian

• Checking the coverage in motor vehicle liability claims
• Providing information on claims and answering enquiries in German, English, French, Italian and Spanish
• Nominating representatives in Switzerland and Liechtenstein for foreign insurers and nomination abroad on behalf of swiss insurers
• Recording and processing of incoming documents and managing them in the relevant IT applications
• Managing the mailbox and ensuring a high quality of service when providing information by telephone and writting
• Preparing statistics and presentations
• In addition I was involved in the following projects: IT Project for the new IT-Portal of NBI & NGF (from 2022 to 2023)
• Collaborating the improvement and optimization of all processes at NBI & NGF, such as analyzing calls/telephone switchboard, creating text modules for simplified processing in correspondence

Working 60 % next to my study until July 2019 and then 100% to February 2020

• Receipt of claims notifications by telephone and in written form (online claims notfication)
• Recovery between insurance companies in the motor vehicle sector in German, Italian and French
• Handling of motor vehicle claims in the above-mentioned languages
• Contact with different stakeholders (customers, insurance agencies, car repair centres,etc.)

Temporary staff to help the direct sales team next to my study

• Preparation of insurance quotations in the motor vehicle/household and legal protection insurance sectors in German, Italian and French -
• Follow-up of insurance quotations already prepared in the above-mentioned sectors and languages
• Processing of incoming customers' requests in the motor vehicle insurance sector

• 1 year school internship in the italian-speaking Canton of Ticino.
• Differents administrative jobs

• differents administrative jobs