Jorge Martin

• Lead for release management process over 2 teams
• Successful coordination of dozens of releases between business, testing & operations
• Introduction of quality gates to improve release quality
• Automation of release process, knowhow transfer & handover to the teams
• Responsible for Operations of several B2B Applications
• Increased speed of daily tasks in the operational area (Incident management, release mangement) with the help of AI Tools (Kiro & Microsoft Copilot)

Main activities and Responsabilities

• Rollouts, Operations and Pikett of critical Online Charging System on bare Metal and internal Cloud for the whole online Service Traffic of Swisscom.
• Integrated the monitoring and Alarming based on Prometheus, Grafana and OpsGenie
• Automated several operational processes incl. Data Quality assessment and correction, enhancing application scalability, functionality and customer experience
• Central SPOC for the priorization and coordination of the implementation of requirements of Swisscom 2nd and 3rd Brand Products

Achievements:

• Reduced operational costs by and number of customer incidents thanks cloudification and automation of several repetitive activities
• Increased operation and monitoring quality (no service outage in 5 years and reduced number of escalated incidents by 50% in the last 5 years)

Main Activities and Resposabilities

• Operated of the Prepaid charing system based on Telcordia CVAS TurnKey solution
• Responsible for the application and the whole infrastructure including hardware and
• Worked actively with business and development in projects to ensure that changes goes smoothly in production

Achievements

• Successfull rollout of tens of changes without customer impact in production

Main activities and Responsabilities:

• Subproject manager for the build of a new tool for the monitoring in the revenue assurance
• Build of a operational concept
• Responsible for the whole infrastructure of revenue assurance

Achievements:

• centralization of the IT processes and outsourcing of technical workforce needed in revenue assurance (increase efficiency throw the use of internal synergies)
• Harmonization of IT Systems from Wireline and Wireless for Revenue Assurance (reduction of the operational costs)
• Increase of the security and reduction of source of errors (sustainable operations)

Main activities

• Responsible for the service Operation of HP-Unix Systems
• Development and deployment of Applications in Unix
• Database analysis using Oracle and MSSQL and Data extraction with SQL Statements
• E2E responsability for revenue Assurance controls
• Monitoring of the whole IT Revenue Lanscape (Network, Mediation, Rating, Billing, Formatting)

Achievements:

• Reduction of the Revenue Losses in Swisscom Schweiz (Losses of factor 3 reduced)
• Improvement of the work together with the business areas

Main activities and Responsabilites

• Analyse and Documentation AS/400 System with DB2 Database
• Development in Java (Websphere Framework) application for the daily data migration from a DB2 database to a DWH
• Definition data model datawerhouse (star-schema)
• technical documentaiton with model language UML and operational documention

Achievements

• Successful documentation of a bank system
• Integration of a legacy system into a new CRM system