Jorge Santos
Saint-Cergue
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows, Android and IOS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service
Vodafone
Penafiel, Porto, Portugal
09.2019 - 09.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Professional Internship - ICT Technician
310Informática
Penafiel, Porto, Portugal
10.2017 - 06.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Education
Professional Course - IT Systems Management And Programming Technician
Escola Secundária De Penafiel
Penafiel, Porto, Portugal07.2019
Skills
- Microsoft Office
- Computer Configurations
- Technical Support
- Computer Hardware Knowledge
- Printers and Peripherals
- Hardware and Software Installation
- Hardware Replacement
- Work Integrity
- Apple IOS
- Configuration Management
- Computer Troubleshooting
- Mobility Devices
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service
Vodafone
09.2019 - 09.2022
Professional Internship - ICT Technician
310Informática
10.2017 - 06.2019
Professional Course - IT Systems Management And Programming Technician
Escola Secundária De Penafiel