JOSÉ ANGEL TORAL

Conducted anamnesis and clinical interviews with breast cancer patients to understand emotional distress, fear of recurrence, body image concerns, and psychological impact of physical symptoms and treatment side effects.

• Explored patients' experiences of body image changes, femininity, and self-esteem during and after treatment.
• Addressed emotional responses to diagnosis, treatment, and the fear of recurrence.
• Supported patients in processing the transition from active treatment to survivorship and the "life after cancer" phase.
• Conducted psychological assessments and clinical support for patients.
• Performed clinical observation and participated in case discussions with the supervisor to interpret assessment results and formulate clinical hypotheses.
• Identified personal and social resources available to patients, including family support, social connections, and coping strategies.

Collaborated with health marketing team to develop and disseminate patient satisfaction surveys, assessing quality of care and identifying key areas for improvement.

• Contributed to the design and promotion of comprehensive supportive care offerings for breast cancer patients
• Supported creation of communication materials to enhance patient awareness of psychological and supportive services and reduce stigma around seeking mental health support during oncological treatment.

• Engaged middle school students in Albate (Province of Como) to develop communication, assertiveness, and empathy skills, enhancing conflict management and fostering respectful behaviour.
• Assisted in preparation, planning, and implementation of prevention projects with schools and organisations to promote community awareness and engagement.
• Contributed to organisation and delivery of events at Popular University of Como during InOut Study Days on 'The digital age of development,' facilitating discussions on contemporary issues.
• Training and implementing of the administration of neuropsychological, psychodiagnostic tests and diagnostic assessment reports.
• Participated in team meetings and discussed clinical cases.
• Supported organisation of initial free talks addressed to citizens
• Associazione InOut is a psychopedagogical organization providing counseling and educational programs for adolescents and families, focusing on developmental disorders, new addictions, and digital well-being. It offers clinical consultations, school workshops, and community initiatives to foster social skills and manage distress in safe environments. The association collaborates with schools and institutions to deliver multidisciplinary interventions combining psychological and educational approaches.

• Hospital management OPALE software operation and management of patient records.
• Maintained and organised digital medical records for efficient access and retrieval.
• Managed inquiries from health insurance funds regarding insurance and hospitalization information, ensuring accurate communication and support for patients.
• Sorted and organized information based on document type, personnel, or location to streamline data retrieval and enhance operational efficiency.
• Facilitated seamless reception and admission of patients while providing orientation support.
• Calculating advance payments and deductibles: Collecting patient co-pays based on insurance coverage
• Coordinated surgical admissions by managing the operating room schedule effectively.
• Provided support for international patients by managing language barriers, assisting with consular paperwork, and coordinating medical birth records.
• HFR Fribourg - Hôpital Cantonal is the main university hospital of the Canton of Fribourg, specialising in acute care, specialised services, and medical training. It offers a wide range of medical-surgical, pediatric, and psychiatric treatments, combining technological innovation with clinical research.

• Supported disabled staff by supplying essential resources and guidance to enhance their departmental engagement.
• Facilitated vocational opportunities for people with mental disabilities through café-restaurant operations, fostering inclusion and professional autonomy while combining hands-on training with psychosocial support for social reintegration.
• Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
• Kept all utensils, dishes and glasses clean and ready for customer use.
• Followed all rules and regulations related to safe food handling, preparation and storage.

• Executed CRM-based customer data registration and invoicing, ensuring accurate record-keeping to support operational efficiency.
• Conducted telephone sales for educational courses, engaging potential customers, sending promotional messages, providing customer service, and distributing leaflets to drive course enrolments.
• Assisted in delivering courses on memory techniques, rapid reading, effective communication, NLP, public speaking, and conflict management, enhancing participants' personal and professional skills.
• Teaching the use of the Xmind 8 software for data mapping, mnemonics, and rapid reading strategies.
• Social media management tasks: content planning and creation, writing blog articles (based on general psychology topics), daily publication of contents in the social networks (Instagram, Facebook, LinkedIn) cooperating with the marketing team for promotional operations.
• BrainUp Sagl, founded by coach Nicoletta Todesco, is an organization specialising in personal and professional development training for individuals, professionals, and businesses. It offers courses on memory techniques, speed reading, effective communication, NLP, and public speaking, using a practical approach focused on enhancing personal and professional skills.

• Supported monitors in engaging dual diagnosis patients in activities such as gardening, planting, garden maintenance, vegetable and fruit picking, honey production, and wood transport to enhance therapeutic experiences.
• Contributed to Villa Argentina Therapeutic Centre, a psychiatric rehabilitation facility for dual diagnosis, by facilitating integrated therapies through activities like farming, beekeeping, and creative workshops, which promoted recovery of personal and social autonomy. Collaborated with local services to tailor rehabilitation programmes in a secure residential setting.
• Completed work to agreed standards and specifications.
• Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
• Greeted visitors and appropriately directed to designated areas.