Joseph O. Makolwal

• Accountable for Technology Strategy, Business partnering and Service delivery for corporate functions mainly:
• Human Resources
• Finance
• Procurement
• Legal and Compliance
• Corporate Affairs
• Board of Directors Office
• Real Estate, Workplace and Mobility
• Environmental, social and governance (ESG)

• Responsible for shared services across the company (IT, Finance, Procurement, Human Resources).
• Business Partner and Account Management
• Digital strategy Program governance and delivery model
• Program and Projects Management
• Capacity Planning

Leading an enterprise program with the following accountabilities:

• Leading a team size of more than 50 associates, Budget of US$ 50M
• Defining Services channel strategy
• Simplifying and enabling easy access to services through automation and Digital technologies
• Improving end user experience for all the services using design thinking and Service design techniques
• Streamlining internal & external partners resource model
• Working with different leaders in Domains, Countries and Global Centers in deployment
• Pioneer of a Technology platform enabling simple , institutive service provision to more than 100,000 associates across the globe.

• Leading a team of 7 Senior IT Service Delivery Managers, organization of 20 associates globally Responsible for
• Defining Information Technology Road Maps for Procurement and Finance Domain
• ERP Service delivery in North America, and Latin America
• Projects demand management, Prioritization and execution
• Applications life Cycle Management
• Applications risk management and compliance
• Budget resource and capacity Planning
• Service Provider (Vendor) Management
• Reporting and and analytics
• Team recruitment & development

• Responsible for ensuring that Information Risk Management requirements are implemented
• Representative at the Alcon Audit and Compliance Committee (AACC) on all IT security and risk management subjects
• Reporting compliance and IT security risks to Alcon Executive Management, chaired by the CEO

• Responsible for securing the implementation of information security policies in both IT operations and projects
• Responsible for IT and security risks within Global ERP being managed in line with the corporate strategy, the Information Governance policy framework, laws and regulations and best-in-class industry standards
• Contributor to the definition of the Novartis Information Governance Strategy
• Responsible for the delivery of information security and risk management services as per the Key Performance Indicators (KPI)
• Collaboration with Division and Country CIOs to ensure information security standards were consistently implemented in a compliant manner
• Supervision/Leading a team of approximately 60 Information security employees globally

• Responsible for SAP security for all the Pharma Division systems
• Responsible for Quality and Compliance for the Novartis Pharma Enterprise Solutions (ERP) IT Unit
• Responsible for User Access Management and Systems Security

• IT auditor and risk consultant managing a group of international clients
• Governance Risks and Compliance (GRC) Manager
• Technology consulting

• IT auditor and risk consultant supporting a group of international clients