JUDE EZE
Lagos
Summary
Detail-oriented and highly skilled Field Service Operations Team Lead with over seven years of field service operations experience. Expert in troubleshooting, maintaining, and repairing electro-mechanical systems, including automated machinery, mechanical/electrical systems, and industrial automation components. Demonstrated ability to work in fast-paced environments while ensuring compliance to safety and quality standards. Committed to optimizing equipment efficiency and minimizing downtime while ensuring customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Service Operations Team Lead
Buhler Group – West Africa
04.2023 - Current
- Lead and supervise a team of field service engineers, fostering a collaborative and productive environment.
- Train and mentor junior service engineers on service procedures, techniques, and safety standards.
- Assist service engineers in diagnosing and resolving complex issues on-site and remotely as needed.
- Understanding and use of job safety precautions (OSHA knowledge).
- Excellent leadership skills, project coordination, and people management skills.
- Ensure compliance with EHS standards and regulations to maintain a safe working environment and promote safety attitude throughout the field service team.
- Responsible for the continuous development and upskilling of field service engineers accordingly.
- Promote continuous improvement initiatives in field service operations.
- Technical specialties include.
Service Engineer
Buhler Group – West Africa
09.2018 - 03.2023
- Conduct regular inspections, troubleshooting, and repairs on automated production machines to minimize downtime.
- Implement preventive and predictive maintenance strategies resulting in a 30% decrease in machine failure rate at the customer’s site.
- Collaborate with the engineering and production teams to optimize machine performance and design.
- Maintain strict compliance with industry safety standards and protocols (LOTO, SAM, GMP) etc.
- Document all maintenance activities carried out following company policies and regulatory requirements.
- Conduct equipment overhauls at the customer site and in the Buhler workshop.
- Carry out retrofits and upgrades on customer installations.
- Execution of service projects from the installation phase to commissioning and handover.
Production Supervisor
La Sien Bottling Company Limited, Port Harcourt, Rivers State, Nigeria
11.2016 - 09.2018
- I manage production processes and staff and ensure production is in strict compliance with the standard operating procedures concerning quality, quantity, and cost.
- I coordinate activities required for manufacturing of products as agreed on a plan with good quality (right first time).
- Ensure adequate delivery of sectional objectives, KPI, and monitor WCM, 5S, and TPM (Total Productive Maintenance) activities.
- Ensure proper implementation of and strict adherence to safety procedures.
- Manage, develop, and motivate the teams for adequate role delivery.
Electromechanical Maintenance Technician
J4 Automation Limited, Lagos, Nigeria
07.2016 - 11.2016
- Assisted technical operators in troubleshooting and repairing various electromechanical systems within the manufacturing plant.
- Performed routine maintenance on electrical and mechanical components of production equipment, including blow moulding machines, injection moulding machines, and PET lines.
- Supported OEMs in the installation of new machinery and equipment, ensuring all systems were operational and met production specifications.
- Contributed to machine performance evaluations, allowing for data-driven decisions on equipment upgrades and retrofits.
- Trained new technicians on maintenance procedures and safety protocols.
Electrical Installation Technician
Stag Engineering West Africa Limited, Lagos, Nigeria
06.2015 - 01.2016
- Responsible for assembling, installing, commissioning, and maintaining electrical power-generating sets.
- Responsible for the installation and maintenance of industrial and domestic power systems equipment.
Technical Operator
Guinness Nigeria Plc, Benin City, Edo State, Nigeria
10.2010 - 01.2014
- Responsible for operating, cleaning, and maintaining packaging machines to meet the increasing volume and quality demands in a reliable and cost-efficient manner.
- Responsible for maintaining basic industrial automation components on the machines, also assisted in the maintenance and quick fix of conveyors along the production line.
Electro-Mechanics Technician Trainee
Friesland Campina WAMCO Nigeria plc, Lagos
09.2000 - 02.2010
- Installation, repair, and maintenance of industrial automation components and industrial and domestic power systems equipment.
- General workshop craft practice and maintenance of mechanical drive components.
Education
Bachelor of Science (BSc.) - Physics
National Open University of Nigeria (NOUN)
01.2025
Technician Diploma - Applied Electrical Engineering
City and Guilds of London Institute (C&G)
01.2010
Certificate of Proficiency - Electro-Mechanics
Institute for Industrial Technology (IIT)
Lagos, Lagos State01.2010
Skills
- Strong technical aptitude and understanding of field service operations and relevant technologies
- Electro-mechanical systems troubleshooting
- Mechanical and electrical systems maintenance
- Automated machinery maintenance
- PLC basic troubleshooting skills
- Pneumatics and hydraulics systems
- Electrical wiring and circuitry troubleshooting
- Safety and compliance standards (HACCP, OSHA)
- Equipment reliability maintenance programme (reliability expert)
- Project management skills and installation execution hands-on experience
- Technical advisory on spare and wear parts
- Strong knowledge of quality control process
- Team collaboration and communication
- Strong customer centricity and focus
- Strong decision-making and problem-solving skill
- English and French Language
Certification
CMRP
Timeline
Field Service Operations Team Lead
Buhler Group – West Africa
04.2023 - Current
Service Engineer
Buhler Group – West Africa
09.2018 - 03.2023
Production Supervisor
La Sien Bottling Company Limited, Port Harcourt, Rivers State, Nigeria
11.2016 - 09.2018
Electromechanical Maintenance Technician
J4 Automation Limited, Lagos, Nigeria
07.2016 - 11.2016
Electrical Installation Technician
Stag Engineering West Africa Limited, Lagos, Nigeria
06.2015 - 01.2016
Technical Operator
Guinness Nigeria Plc, Benin City, Edo State, Nigeria
10.2010 - 01.2014
Electro-Mechanics Technician Trainee
Friesland Campina WAMCO Nigeria plc, Lagos
09.2000 - 02.2010
Technician Diploma - Applied Electrical Engineering
City and Guilds of London Institute (C&G)
Certificate of Proficiency - Electro-Mechanics
Institute for Industrial Technology (IIT)
Bachelor of Science (BSc.) - Physics
National Open University of Nigeria (NOUN)
Training
- Henry Karl Technical Training Centre (Agbara, Lagos State, Nigeria)
- Electromechanical Service Technician Training
- Krones Training Centre (Krones West Africa LCS Center)
- Krones general electrics on blow moulding PET training.
- Krones machine specialty training on PET Blow Moulder machines.
- Buhler Group (Germany, Switzerland, India)
- Service Technician Training
- Mechanical Maintenance Training
- Electrical Maintenance Training
- Site Management Training
- Plant Installation and Commissioning Training
- CRM – Customer Relationship Management Training
- Buhler Ready to go Leadership Training
- SMRP - CMRP Certification (in view)
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