JUMAI ZAINAB BALA
Abuja
Summary
As a Business Administration graduate with twenty-three years of diverse commercial experience spanning Sales and Marketing, Customer Relationship Management, Information Management, Accounting, and Finance, I offer a comprehensive skill set and proven track record. I am a highly motivated and dedicated professional known for my energetic approach and adept leadership abilities.
My expertise includes exemplary time management skills, a strong work ethic, and a collaborative mindset that thrives in team environments. I am committed to upholding the highest standards of honesty, efficiency, and ethical conduct in all my endeavors. With excellent interpersonal communication skills, I excel in building rapport and fostering positive relationships with colleagues and clients alike.
Driven by a desire to contribute meaningfully, I am eager to align myself with a reputable organization that shares my values of integrity, fairness, and commitment to excellence in its workforce. I am confident that my blend of experience, skills, and values will make a valuable addition to any team
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Office Coordination (FOC)
Federal Mortgage Bank
2022.08 - Current
- Coordinating all activities of Zonal and Branch offices of the Bank
- Monitoring Performances of Zonal and Branch offices
- Coordinate Zonal Meetings and Retreats
- Coordinating of sensitization of the Banks Products
- Follow up on request and complains from Branch and Zonal Offices of the Bank
- Collate Quarterly Reports from Branch and Zonal Offices of the Bank
Strategy & Performance Management
Federal Mortgage Bank
2016.10 - 2022.08
- Collate and Prepare the Banks Monthly Operational and Management Reports
- Submission of Regulatory Reports to CBN/FMPW&H and other External Bodies
- Review Self -Assessment of the Bank’s scoring for Association African Development Financial Institution (AADFI-PSGRS)
- Collation and Evaluation of all the Bank’s Policies
- Coordinate the Bank’s Strategic Retreat
- Evaluate and review the implementation of the approved 5 YRS Strategic Plan of the Bank
- Member of PMO (Project Management Office)
- AML (Anti-Money Laundering) Champion
Finance & Account (Reconciliation Unit)
Federal Mortgage Bank
2012.11 - 2016.10
- Balancing of books of account.
- Preparation of staff salaries and other allowances.
- Preparation of vouchers to balance account at month end.
- Posting of vouchers into different account.
- Preparation of management account on monthly basis by extracting balances from oracle to excel.
Marketing and Relationship Mgt
Sovereign Trust Insurance PLC
2011.10 - 2012.09
- Conducted thorough market research to identify target demographics and tailor marketing initiatives accordingly.
- Led creative brainstorming sessions, fostering innovation within the team and generating fresh ideas for campaigns.
- Delivered compelling presentations at industry conferences, positioning company as a thought leader in the field.
- Increased brand awareness by developing and implementing creative marketing strategies.
- Maintained strong relationships with retail partners, ensuring optimal product placement and visibility.
- Marketed and sold insurance policies both to existing and new clients.
- Customer relationship management. Networked and liaised with large insurance brokers and clientele in order to attract new and maintain existing accounts.
General Manager
Ryden Oil & Gas
2010.03 - 2011.07
- Formulation and implementation of objectives and strategic plans
- Developing and maintaining effective strategic relationships with customers, off takers and partners.
- Building and maintaining a high-performance culture through effective performance management, communication and coaching of staff.
- Ensuring that day-to-day operations of the organization are effectively and efficiently coordinated and implemented to achieve goals and annual targets.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Credit Control Officer
RMA (Capital One)
2003.11 - 2004.11
- Streamlined account reconciliation efforts, resulting in more accurate financial reporting and better decision-making capabilities.
- Collaborated with sales teams to establish credit terms that balanced risk and revenue potential.
- Implemented automated systems to monitor customer payment patterns, enabling proactive intervention when necessary and improving overall efficiency.
- Payment of credit card bills over the phone
- Setting up payment plans for creditors
- Credit control - daily account settlements
- Dealing with customers queries and complaints
- Developing good client relationship in accordance to better services
Customers Advisor
ICM (A Subsidiary Of AT&T)
2001.05 - 2003.08
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Coordinate Bills Payment over the phone
- Selling long distance phone plans to customer
- Sales and marketing Auditing
- Developing good client relationship in accordance to better services provided
Sales and Customers Advisor
One To One (T Mobile) London UK
2000.05 - 2001.02
- Implemented innovative marketing strategies to increase visibility within the local community and generate leads.
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed good client’s relationship based on industry standard code of practice
- Sales & Marketing audit and Stock taking of products
- Resolve queries on sale and product availability
- Addressing customers FAQs and queries expeditiously
- Collate daily sales data for analysis
Education
Msc International Business -
Coventry University
United Kingdom11.2016
BA(Hons) Business Administration -
Coventry University
United Kingdom06.2008
Diploma in Banking & Finance -
University of Abuja Nigeria
Nigeria 05.1997
Senior Secondary Certificate -
Essence International School Nigeria
Nigeria 06.1993
Skills
- Strategy Management
- Project Management
- Communication and Presentation
- Financial Analysis
- Business Research
- Critical Thinking
- Data Analysis
- Industry Knowledge
- Document Management
- Proofreading abilities
- Event Management
- Leadership
Awards
Federal Mortgage Bank of Nigeria
Award of Excellence for Excellent Service Delivery
Certification
Sports Business Management, Lagos Business School
Advanced AML - CFT -CPF - Compliance, FITC
Professional Certificate in Leadership and Development Finance, AADFI, South Africa
Effective Integrated Total Quality Management, PCVEE Innovations
Enterprise Risk Management, Equinix Limited
Anti-Money Laundering and Financial Crimes Workshop, Chartered Institute of Bankers of Nigeria
Corebanking Solutions, FinTrak
Affiliations
- Member, Association of Professional Mediators and Negotiators(APMN)
- Graduate, Nigeria Institute of Management(NIM)
Timeline
Field Office Coordination (FOC)
Federal Mortgage Bank
2022.08 - Current
Strategy & Performance Management
Federal Mortgage Bank
2016.10 - 2022.08
Finance & Account (Reconciliation Unit)
Federal Mortgage Bank
2012.11 - 2016.10
Marketing and Relationship Mgt
Sovereign Trust Insurance PLC
2011.10 - 2012.09
General Manager
Ryden Oil & Gas
2010.03 - 2011.07
Credit Control Officer
RMA (Capital One)
2003.11 - 2004.11
Customers Advisor
ICM (A Subsidiary Of AT&T)
2001.05 - 2003.08
Sales and Customers Advisor
One To One (T Mobile) London UK
2000.05 - 2001.02
Msc International Business -
Coventry University
BA(Hons) Business Administration -
Coventry University
Diploma in Banking & Finance -
University of Abuja Nigeria
Senior Secondary Certificate -
Essence International School Nigeria
Sports Business Management, Lagos Business School
Advanced AML - CFT -CPF - Compliance, FITC
Professional Certificate in Leadership and Development Finance, AADFI, South Africa
Effective Integrated Total Quality Management, PCVEE Innovations
Enterprise Risk Management, Equinix Limited
Anti-Money Laundering and Financial Crimes Workshop, Chartered Institute of Bankers of Nigeria
Corebanking Solutions, FinTrak
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