Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
25
25
years of professional experience
Work History
Facial Therapist
Ying's Thai Spa
08.2024 - Current
Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
Provided individual and group therapy sessions to patients suffering from mental health issues.
Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Human Resources Manager
ND Advance Egineering Company Limited
03.2011 - 05.2017
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Shop Manager (Beauty Representative)
L'Oreal (Thailand) Co., Ltd
07.2007 - 02.2011
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Championed dynamic beauty campaigns,Driving a 35% increase in customer engagement.
Devised targeted training modules for staff, resulting in enhanced consultation techniques and product knowledge.
Cultivated robust relationships with major retail partners,enhancing product visibility and boosting sales.
Managed inventory levels, ensuring optimal stock at all times for customer needs.
Interacted well with customers to build connections and nurture relationships.
Sales Manager(Beauty Consultant SK-II)
Procter & Gamble Co (Thailand)
05.2002 - 06.2007
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
Enhanced communication among team members to foster collaborative and supportive work environment.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Beauty Advisor
Kanebo Skincare (Thailand) Company Limited
05.2001 - 03.2002
Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Processed payments, entering sales in register for prompt customer service.
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Maintained counter and display areas for cleanliness and organization.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Administrator
Pradit Enterprise Corporation Company Limited
04.2000 - 02.2001
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Bachelor of Science - Political Science
Ramkhamhaeng University
Bangkok
03-2008
Associate of Applied Science - Management Secretarial Science
Rajamangala University of Technology Isan
Nakhon Ratchasima
03-2000
Associate of Science - Management Science
Mahasarakham Vocational College
Thailand
03-1999
Skills
Excellent communication skill
Service mind
Sales Experience
Disciplined ,honest and punctual
Ability to work under pressure
Pleasant personality,good human relation and coordination
Relationship Management
Able to analyze marketing plans
Social media and Marketing online skills
Calculating functional,introductorz statistic and preliminary data processing
Negotiation Skills,Budget Management,
Using basic Microsoft Office program, able to use video editing progaram
Climbing,
It´s a cliff climb that you need to have buddy to help secure you climb to the top.
Languages
English
Intermediate (B1)
German
Elementary (A2)
Thai
Bilingual or Proficient (C2)
Timeline
Facial Therapist
Ying's Thai Spa
08.2024 - Current
Human Resources Manager
ND Advance Egineering Company Limited
03.2011 - 05.2017
Shop Manager (Beauty Representative)
L'Oreal (Thailand) Co., Ltd
07.2007 - 02.2011
Sales Manager(Beauty Consultant SK-II)
Procter & Gamble Co (Thailand)
05.2002 - 06.2007
Beauty Advisor
Kanebo Skincare (Thailand) Company Limited
05.2001 - 03.2002
Administrator
Pradit Enterprise Corporation Company Limited
04.2000 - 02.2001
Bachelor of Science - Political Science
Ramkhamhaeng University
Associate of Applied Science - Management Secretarial Science
Duty Manager & Receptionist at Siam Orchid Traditional Thai Massage and Thai SpaDuty Manager & Receptionist at Siam Orchid Traditional Thai Massage and Thai Spa