Kamakshi Panda

Results-driven professional with *3 years of combined experience* in *customer service and claims processing, currently working as a **Processor at Wipro* specializing in *pension claims. Proven ability to handle complex documentation, ensure compliance, and deliver efficient resolutions. Previously served as a **Customer Care Representative at Tech Mahindra*, honing strong communication and problem-solving skills. Adept at multitasking, process optimization, and maintaining high accuracy in fast-paced environments. Seeking to leverage my expertise in a new role within the organization to contribute to operational excellence and team success.

• Two-time Bravo Award Winner at Tech Mahindra: Recognized for exceptional customer service and consistent performance in two consecutive quarters, demonstrating excellence in resolving customer inquiries, maintaining high satisfaction ratings, and adhering to SLAs.
• Acted as Team Lead in Absence of Team Leader: Successfully managed and supported the team during the team leader's absence, ensuring seamless operations, mentoring colleagues, and maintaining service quality and productivity.
• Improved Team Performance: Provided guidance and real-time assistance to team members, resulting in improved resolution times, enhanced customer satisfaction, and a cohesive team environment.
• Customer-Centric Approach: Delivered empathetic and effective solutions to customer concerns, consistently receiving positive feedback and contributing to the company’s reputation for outstanding service.

• Travelling: Passionate about exploring new cultures and destinations, which enhances adaptability, problem-solving, and a global perspective—key traits for understanding diverse business environments.
• Social Media Handling: Experienced in managing social media platforms, creating content, and analyzing engagement metrics, showcasing skills in data-driven decision-making and digital trends.
• Social Awareness: Actively involved in community initiatives and social causes, demonstrating empathy, teamwork, and a commitment to making a positive impact.