Kamelia Bousfiha
Holistic Approach To Hospitality
Winterthur
Summary
With extensive background in hospitality and holistic field, eager to contribute students and clients towards a healthier and more fulfilling life, reporting 97% satisfaction rate with all services.
Customer-oriented, proficient in hotel management PMS systems. Reliable individual with great communication skills and attention to detail, regarding hotel services. Committed to assessing guest needs and maintaining optimal guest service experience.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
6
6
Languages
Work History
Yoga Teacher - Massage Therapist
Hotel LeCrans
10.2023 - 01.2024
- Collaboration @ Le Crans.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Increased Guests retention by providing personalized attention, adjustments, and modifications to suit individual needs.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as therapist.
- Promoted mindfulness and stress reduction through integration of meditation techniques in classes.
- Booked appointments, answered phones, greeted over 120 clients, handled payments, and created client service tickets.
Natural Products Business
Self Employed
02.2023 - 07.2023
- Generate unique ideas for compelling special products.
- Exceeded client expectations with exceptional attention to production of highest quality Natural products.
- Obtaining permission to set up stand at particular place in streets, markets or other open spaces.
- Dismantling stalls and stands, transporting, storing, loading and unloading goods for sale.
- Demonstrating and selling 40% goods and accepting payment.
- Stacking and displaying goods for sale, and wrapping and packing goods sold.
Massage Therapist
Hotel Alex & SPA Zermatt
12.2021 - 04.2022
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Generated additional revenue for spa by upselling add-on services like hot stone therapy and Products such as "Valmont", "5 monde", during appointments.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Yoga Coach /Group Class Fitness Instructor
Baglioni Resort Maldives
07.2021 - 10.2021
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
- Tailored each yoga session according to specific goals, abilities, and preferences of individual students or groups.
- Guided students toward achieving proper alignment, form, and breath control through clear verbal cues and hands-on adjustments when necessary.
- Maintained safe and clean practice space by adhering to health guidelines and regularly sanitizing equipment.
- Planned, set up and led yoga classes for beginner through advanced practitioners.
Restaurant Supervisor
Chez Philippe Restaurant
04.2019 - 05.2021
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Handled cash transactions accurately and maintained organized register for efficient end-of-shift reconciliations.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Coordinated successful events at restaurant, including private parties and special promotions that drew in large crowds and boosted overall revenue.
- Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
Sales Executive
Real Estate Agency Blue-Square
01.2018 - 04.2020
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with 10 clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Generated new leads through networking and attending industry events.
- Developed strong working relationships with fellow real estate professionals, fostering collaborative environment that benefited both clients and colleagues alike.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
Yoga Teacher
Yoga Searcher Resort
10.2015 - 05.2017
- Expanded knowledge of anatomy, alignment principles, and sequencing through continuous education and professional development opportunities.
- Guided students toward achieving proper alignment, form, and breath control through clear verbal cues and hands-on adjustments when necessary.
- Tailored each yoga session according to specific goals, abilities, and preferences of individual students or groups.
- Connected students with subject matter by inspiring on techniques and material.
- Delivered professional yoga classes and motivated students to attain personal goals.
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
- Set up and broke down equipment before and after classes.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Catherer
Fiasco Italian Cathering Company
11.2014 - 06.2015
- Perform table setting, carry trays, and execute serving tasks following standard dinning etiquette.
- Follow standard production procedures when carrying out duties such as beverage service, plating, and meals preparation.
- Supported creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Provided professional beverage service, including wine selection guidance and pairing recommendations.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
Restaurant Supervisor
Novotel Manly Pacific Hotel
04.2014 - 10.2014
- Enhanced team performance with regular evaluations and constructive feedback.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Assistant Restaurant Manager
Restaurant Narwama
01.2013 - 12.2013
- Implemented staff training programs to improve service quality and increase team of 7 employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Education
Massage And Reiki Diploma - ChiroMassage Therapy - Reiki Healing
Marbella Vital
Marbella, Spain 02.2018 - 05.2018
Teacher Training - Yoga Teacher Training 200 Hour
Yoga-Vedanta Forest Academy
Uttarakand, India 02.2012 - 02.2024
BBA - Hospitality - Business And Administration
Les Roches International School Hotel Management
Bluche, Switzerland 01.2007 - 12.2007
High School Diploma -
Les Roches International School Hotel Management
Marbella, Spain 01.2003 - 07.2006
Skills
Customer Relation
undefinedSkills
Languages - Excel - Fidelio - Opera - TAC, Excellent customer focused service, High standard of personal appearance, animal carer
Sectors Of Expertise
- Deluxe 5* Hotels
- Yoga retreat facilitator
- Real Estate listing and sale agent
- Healing therapy
Career Accomplishments
- General manager at Temple Lodge Resort in Bali, Indonesia
- Director of Restaurant Narwama in Marrakesh, Morocco
- Assitant manager restaurant, Spain
- Chef de rang in Geneva Hotel de la Paix, Switzerland
- Restaurant supervisor in Manly Pacific Novotel Hotel, Australia
Goals
Actively seeking to work with the right employer who is open for collaboration and open to new ideas. I am searching to work long term in a stable environment, right terms & working conditions, in the private sector or in a renowned company. I am flexible and have multiple services to offer due to my extended number of experiences and diplomas. An offer including accommodation in a location close to nature, would be ideal.
Diplomas And Certificates
- Hospitality Diploma with Distinction, Hotel Management School Les Roches Marbella, Spain
- BBA - Bachelor of Business Administration with Hotel design, Hotel Management School Les Roches Bluche, Switzerland
- International Yoga Instructor Yoga Alliance diploma TTC 500 hours, Sivananda Centre, Himalayas, India
- Diploma Massage Therapist & Reiki healing, Vital Center Marbella, Spain
Personal Information
- Date of Birth: 10/24/81
- Nationality: French
Accomplishments
- Received numerous recommendations from supervisors for team building, mentoring and leadership skills.
- Develop deeper confidence and capability to facilitate different situations.
- Create safe group processes for transformational learning and development during Yoga retreats.
- Achieved role of management in resort in Indonesia.
- Achieved role of Restaurant supervisor in Morocco and Spain.
Timeline
Yoga Teacher - Massage Therapist
Hotel LeCrans
10.2023 - 01.2024
Natural Products Business
Self Employed
02.2023 - 07.2023
Massage Therapist
Hotel Alex & SPA Zermatt
12.2021 - 04.2022
Yoga Coach /Group Class Fitness Instructor
Baglioni Resort Maldives
07.2021 - 10.2021
Restaurant Supervisor
Chez Philippe Restaurant
04.2019 - 05.2021
Massage And Reiki Diploma - ChiroMassage Therapy - Reiki Healing
Marbella Vital
02.2018 - 05.2018
Sales Executive
Real Estate Agency Blue-Square
01.2018 - 04.2020
Yoga Teacher
Yoga Searcher Resort
10.2015 - 05.2017
Catherer
Fiasco Italian Cathering Company
11.2014 - 06.2015
Restaurant Supervisor
Novotel Manly Pacific Hotel
04.2014 - 10.2014
Assistant Restaurant Manager
Restaurant Narwama
01.2013 - 12.2013
Teacher Training - Yoga Teacher Training 200 Hour
Yoga-Vedanta Forest Academy
02.2012 - 02.2024
BBA - Hospitality - Business And Administration
Les Roches International School Hotel Management
01.2007 - 12.2007
High School Diploma -
Les Roches International School Hotel Management
01.2003 - 07.2006
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