Kaplarski Sonja
Glattbrugg
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Passenger Service
Dnata AG
04.2023 - Current
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
Kiosk Worker
K Kiosk
02.2022 - 11.2022
Kiosk Worker
K Kiosk
12.2022 - 01.2023
Bar Attendant
Sky Lounge Bar
12.2019 - 04.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Kiosk Worker
K Kiosk
10.2019 - 11.2019
Kiosk Worker
K Kiosk
02.2018 - 08.2019
- Maintained a clean and organized workspace, ensuring a pleasant experience for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
3. Sekundarschule B
Zürich, Oerlikon
08.2016 - 07.2017
1.-2 Sekundarschule B
Dübendorf
01.2013 - 07.2015
6. Primarschule
Regensdorf
08.2012 - 07.2013
Primarschule
Novi Sad, Curug
01.2007 - 08.2011
Skills
- Verbal Communication
- Critical Thinking
- Customer Service
- Multitasking
Languages
Deutsch, Serbisch
Native Speaker
Englisch
Upper intermediate (B2)
Timeline
Passenger Service
Dnata AG
04.2023 - Current
Kiosk Worker
K Kiosk
12.2022 - 01.2023
Kiosk Worker
K Kiosk
02.2022 - 11.2022
Bar Attendant
Sky Lounge Bar
12.2019 - 04.2022
Kiosk Worker
K Kiosk
10.2019 - 11.2019
Kiosk Worker
K Kiosk
02.2018 - 08.2019
3. Sekundarschule B
Zürich, Oerlikon
08.2016 - 07.2017
1.-2 Sekundarschule B
Dübendorf
01.2013 - 07.2015
6. Primarschule
Regensdorf
08.2012 - 07.2013
Primarschule
Novi Sad, Curug
01.2007 - 08.2011