Karthik D
Business Operations Senior Analyst - Team Lead
Bangalore
Summary
Dynamic Business Operations Senior Analyst at Accenture Solutions, adept at enhancing client relationships and optimizing performance metrics. Proven leadership in mentoring teams and implementing process improvements, resulting in increased operational effectiveness. Skilled in data analysis and report preparation, fostering a culture of excellence and accountability.
Overview
13
13
years of professional experience
Work History
Business Operations Senior Analyst
Accenture Solutions Private
03.2015 - Current
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
- Mitigated risks related to fraud or theft by diligently verifying vendor information before approving payments for processed invoices.
- Managed a diverse range of invoices from various industries, adapting quickly to unique requirements and documentation standards.
- Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
- Conducted periodic audits of processed invoices, identifying discrepancies and taking corrective action to prevent future errors or inefficiencies.
- Maintained strict adherence to company policies regarding payment terms, discounts, and penalties when reviewing invoices for approval.
- Strengthened vendor relationships by consistently providing exceptional customer service when resolving billing inquiries or disputes over phone or email correspondence.
- Led training sessions for new team members on invoice processing procedures, ensuring a seamless integration into the department and maintaining high standards of performance.
- Managed invoicing and payment processing operations.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
Senior Customer Service Executive
W2S Consultancy Pvt Ltd.
10.2013 - 11.2014
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
Customer Service Executive
Mainstay Teleservices Pvt Ltd
04.2012 - 06.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Commerce - Finance
Kalinga University
Raipur, India 04.2001 -
Diploma - Computer Science
Kalinga University
Raipur, India 04.2001 -
No Degree - Secondary Education
Swamy Vivekananda English Medium High School
Shimoga, India 04.2001 -
Skills
Client management
Performance monitoring
Stakeholder communication
Client relationship management
Report preparation
Metric tracking
MS Excel
Leadership in team settings
Decision-making
Process improvements
Analytical thinking
Timeline
Business Operations Senior Analyst
Accenture Solutions Private
03.2015 - Current
Senior Customer Service Executive
W2S Consultancy Pvt Ltd.
10.2013 - 11.2014
Customer Service Executive
Mainstay Teleservices Pvt Ltd
04.2012 - 06.2013
Bachelor of Commerce - Finance
Kalinga University
04.2001 -
Diploma - Computer Science
Kalinga University
04.2001 -
No Degree - Secondary Education
Swamy Vivekananda English Medium High School
04.2001 -
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