Microsoft Office
Kathleen Chan
Zurich
Overview
13
13
years of professional experience
3
3
Languages
Work History
Global Clinical Operations Manager
Candela Medical
03.2023 - Current
- Led monthly strategic calls with Clinical Managers across key APAC markets (Australia, Korea, Japan, and China) to assess clinical support needs, align on regional priorities, ensure consistent documentation of training activities and adherence to local best practices and market trends. Acted as a key liaison to communicate global strategies and deliver unified messaging, ensuring alignment between global directives and regional execution
- Defined and executed regional clinical education strategies to support commercial objectives.
- Led the planning and execution of a global Center of Excellence virtual roundtable, bringing together KOLs from NA, EMEA, and APAC to share best practices and elevate brand awareness through strategic peer-to-peer engagement.
- Cultivated and managed strong relationships with APAC KOLs to support ongoing Center of Excellence initiatives and ensure alignment with regional educational goals.
- Developed a customer-facing foundational e-learning course to equip customers with prerequisite knowledge before on-site, hands-on training, improving training efficiency, and supporting post-sale clinical adoption.
- Authored and maintained clinical education materials, including clinical workbooks to support both internal trainers and external healthcare professionals in adopting complex clinical workflows.
Associate Clinical Affair Manager
Candela Medical
07.2020 - 01.2023
- Identified and profiled potential KOLs to support medical and strategic objectives in both pre- and post-marketing phases.
- Cultivated strategic relationships with KOLs to gather clinical insights, identify unmet needs, and validate best practices; partnered with global cross-functional teams to integrate expert input into clinical initiatives and ensure scientific and strategic alignment.
- Led the design, execution, and analysis of in-house clinical evaluations to assess treatment efficacy and safety, ensuring data accuracy and relevance for internal strategy, regulatory documentation, and marketing claims; supported post-marketing initiatives by providing clinical insights to guide product positioning and educational content.
- Collaborated with marketing teams to support trade shows and medical congresses, aligning clinical education objectives with brand strategy; facilitated KOL participation, developed educational content, and helped elevate brand visibility within key professional communities.
Assistant Clinical Manager
Candela Medical
09.2019 - 07.2020
- Develop clinical accreditation program to certify internal team members and external clients to meet established standards
- Led new product launch initiatives and provided early-stage user feedback to support product evaluation and refinement.
- Review new peer-reviewed publications to stay current with industry best practices, summarize key findings into insights for internal or external stakeholders.
- Responsible to ensure all trainings are in compliance with legal and regulatory requirements
- Provided strategic oversight of clinical budgets, collaborating with cross-functional teams to forecast spending, control costs, and support business planning.
- Adapted global clinical materials for local use across APAC, ensuring compliance with country-specific regulations and practical application by regional teams.
Clinical Specialist
Candela Medical
01.2018 - 08.2019
- Demonstrated expert-level knowledge of the full Candela product portfolio, including laser and energy-based technologies used in aesthetic and medical dermatological treatments; applied clinical understanding of a wide range of skin disorders.
- Delivered pre-sales clinical demonstrations and comprehensive post-sales in-service training to ensure optimal treatment safety, efficacy, and customer confidence across diverse energy-based device platforms.
- Served as the primary clinical liaison for all APAC distributors in South-East Asia region, managing incoming inquiries, delivering regional training programs, and providing structured hands-on instruction and competency-based certification to ensure clinical proficiency and uphold consistent quality standards across markets.
- Provided ongoing clinical support to internal team members throughout the APAC region, resolving complex treatment challenges and addressing clinical inquiries in a timely and professional manner.
- Managed adverse event investigations by collecting and analyzing clinical data, filing detailed reports to the Quality team, and identifying root causes to guide risk mitigation strategies.
- Collaborated closely with the marketing team to plan and execute clinical webinars, support brand promotion, and enhance regional engagement through educational initiatives aligned with strategic marketing goals.
Clinical Specialist
Venus Concept
04.2017 - 12.2017
- Delivered in-depth training to client accounts on the safe and effective use of the Venus Concept portfolio, ensuring adherence to clinical protocols and optimal treatment outcomes.
- Led hands-on workshops and clinical demonstrations to educate users on advanced treatment techniques and device operation.
- Certified practitioners through both theoretical assessments and practical examinations to ensure clinical competency and compliance.
- Participated in monthly global clinical webinars, contributing insights and sharing best practices with international team members.
- Acted as the regional liaison for the global clinical team, regularly receiving clinical updates and translating key information into actionable insights for the sales team.
Sales Executive, Business Development Manager
Thermco Asia Limited
05.2015 - 03.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships using effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Provided comprehensive support throughout the sales cycle, interfacing with clients to gather requirements, deliver technical insights, and ensure seamless project execution in coordination with internal teams.
Physician Assistant
SkinCentral Dermatology Clinic
03.2012 - 03.2015
- Provided clinical support in a high-volume dermatology practice, assisting four physicians with a wide range of in-clinic procedures, including minor surgeries, injectable treatments, laser therapies, and other aesthetic interventions.
- Conducted initial consultations for new patients by reviewing medical history, identifying primary concerns, and summarizing key findings for the attending physician; introducing suitable treatment options, and helping manage expectations regarding outcomes and timelines.
- Served as the certified Laser Safety Officer, overseeing the implementation of laser safety protocols, conducting hazard assessments, maintaining compliance with regulatory standards, and coordinating staff training.
- Served as a certified Drug Dispenser, accurately interpreting medical prescriptions, ensuring precise medication preparation and dispensing, while overseeing drug storage protocols, and managing pharmaceutical inventory to maintain regulatory compliance and operational readiness.
Education
Medical Laser Safety Operator - USA
National Council On Laser Excellence
02-2014
Certified Laser Operator and Aesthetic Laser Producer - USA
Laser Training Institute
02-2014
Foundation Certificate - Basic Dispensing Practice and Use of Medicines
The University of Hong Kong
09-2013
Bachelor of Science - Biology (Concentration in Physiology)
San Francisco State University
04.2001 - 5 2010
Skills
- Training Program Development
- Clinical Content Creation
- Cross-Functional Collaboration
- Curriculum Design & Localization
- Global Project Management
- Clinical Operations Management
- Compliance with Regulatory Guidelines
- Scientific Protocol Development
- KOL Engagement & Management
- Center of Excellence Development
Software
Salesforce
Litmos LMS
Timeline
Global Clinical Operations Manager
Candela Medical
03.2023 - Current
Associate Clinical Affair Manager
Candela Medical
07.2020 - 01.2023
Assistant Clinical Manager
Candela Medical
09.2019 - 07.2020
Clinical Specialist
Candela Medical
01.2018 - 08.2019
Clinical Specialist
Venus Concept
04.2017 - 12.2017
Sales Executive, Business Development Manager
Thermco Asia Limited
05.2015 - 03.2017
Physician Assistant
SkinCentral Dermatology Clinic
03.2012 - 03.2015
Bachelor of Science - Biology (Concentration in Physiology)
San Francisco State University
04.2001 - 5 2010
Medical Laser Safety Operator - USA
National Council On Laser Excellence
Certified Laser Operator and Aesthetic Laser Producer - USA
Laser Training Institute
Foundation Certificate - Basic Dispensing Practice and Use of Medicines
The University of Hong Kong
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