Kavita Walia

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Optimized store displays and appearance via strategic merchandising.
• Completed routine store inventories.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Leading the Team of Customer Care Associates/Assistant store manager with inspiration.
• Various initiatives to drive sale during lean period.
• Sales drive with CRM.

Managing store operations and meeting monthly targets.Enhacing customer service by focusing customer first process

• Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
• Collaborated with cross-functional teams to identify areas of improvement in the customer experience journey.
• Maintained good call control to quickly uncover questions and keep call times low.
• Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.