Kevin Sais
Milan
Summary
Experienced IT Support Specialist in international team settings. Proven track record in troubleshooting and resolving technical issues, enhancing user experiences, and optimizing IT operations for efficiency. Strong communication skills and adaptability
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Doctolib/Dottori.it
Milan
06.2020 - Current
- Provision advanced technical support to company employees, solving complex problems related to hardware and software.
- Managing a ticketing system to log and track support requests, ensuring rapid problem resolution.
- Collaborating with the IT team to identify root causes of problems and implement long-term solutions.
- Contribution to the creation and updating of user support documentation.
- Systems currently used: Azure, Intune, Google Workspace, Jira, Google/Apple MDM etc.
IT Helpdesk
Bomi Italia S.P.A.
Milan
07.2017 - 06.2020
- Provision of technical support and assistance to end users via phone, email or chat.
- Troubleshooting hardware and software problems, including connectivity issues, software installation and configuration.
- Management and documentation of support requests through a ticketing system.
- Collaboration with the team to resolve technical problems in a timely manner.
- Training users on IT procedures and tools.
- Performance monitoring of systems and networks.
IT Consultant
S&K PC Repair di Kevin Sais
Bergamo
01.2013 - 01.2016
- Providing hardware and software repair and support services to resolve computer-related issues effectively.
- Offering IT consulting services to assist clients in making informed decisions regarding their technology needs.
- Customising computer assembly for various purposes, including home, work, and gaming systems.
Education
Technical institute - Tech/Electronic
Patronato San Vincenzo
Bergamo2012
Skills
- Proficient in managing and troubleshooting Windows, macOS, and Linux operating systems
- Extensive hardware and software troubleshooting expertise
- Experience in utilizing ticketing systems for efficient support request handling
- Familiarity with network configuration, router setup, and connectivity problem-solving
- Effective communication skills for user support and collaboration with cross-functional teams
- Knowledge of cybersecurity best practices
- Multilingual proficiency in English, Italian
Languages
Italian
Native language
English
Intermediate (B1)
Italian
Native
German
Beginner
Timeline
IT Support Specialist
Doctolib/Dottori.it
06.2020 - Current
IT Helpdesk
Bomi Italia S.P.A.
07.2017 - 06.2020
IT Consultant
S&K PC Repair di Kevin Sais
01.2013 - 01.2016
Technical institute - Tech/Electronic
Patronato San Vincenzo
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