Kingsley Frimpong
Graubünden
Summary
Technical communicator and e-learning developer with expertise in aero-mechanical engineering. Skilled in content design, information management, CCMS, and information management systems. Demonstrated success in troubleshooting complex issues and enhancing content usability, leading to improved user experiences. Focused on delivering high-quality content and building strong client relationships to meet organizational objectives. Committed to continuous learning and contributing effectively in team environments or independently.
Overview
15
15
years of professional experience
Work History
Technical Content Manager - Process Analytics Sensors
Hamilton Process Analytics
Domat/Ems
06.2022 - Current
- Implementation of a new CCMS (Component Content Management System), processes, and workflows for technical documentation production and maintenance.
- Streamlined the technical documentation production processes and management of the entire products' technical documentation suite and its lifecycle.
- Initiated cost-saving strategies for documentation production through the implementation of CCMS and reduced printing cost by replacing some printed documentation with digital media.
- Leading, planning, and coordinating the migration of technical manuals to the CCMS.
- Liaising with translation agencies and managing the translations for the technical documentation.
- Creating end-user documentation for new products and seeing it through internal approval and market launch.
Technical Writer for Medical Device
Hamilton Medical
Domat/Ems
03.2017 - 05.2022
- Creating service documentation and technical illustrations; supporting the development of e-learning projects; and publishing service-related newsletters and knowledgebase articles.
- Managing service documentation project for new products and seeing it through to certification, internal approval, and market launch.
Technical Author - Aircraft Completion and Maintenance
Jet Aviation
Basel
11.2016 - 01.2017
- Producing supplements to Flight Crew Operating Manual (FCOM) based on approved Aircraft Flight Manual (AFM), electrical drawings, outfitting maintenance manual, and cabin crew manuals.
- Producing troubleshooting manuals for electrical and mechanical systems, descriptive and procedural page blocks for outfitting maintenance manuals.
Technical Author - Aircraft Maintenance
Pilatus Aircraft
Stans
01.2016 - 10.2016
- Producing new maintenance manuals (AMM and FCOM) to ATA 100/iSpec 2200 and ASD S1000D specifications for Pilatus PC-24 aircraft.
- Writing procedural/descriptive data modules, functional and operation tests for mechanical, electrical, and avionics systems using ASD Simplified Technical English (ASD STE100).
Technical Author - Quality Control Instruments
Stanhope-Seta
Chertsey
04.2014 - 01.2016
- Producing new service manuals, workshop instructional handbooks, quick start guides, illustrations, and test methods to industry standards (ASTM, IP or ISO) for different product range.
- Copy-editing marketing collateral to ensure that information is comprehensible, concise, and correct across all publications and complies with the company's style guide.
Technical Author - Fire Protection Products
Tyco Fire Protection Products, R&D
London
01.2013 - 04.2014
- Producing new operating manuals, quick start guides, software help files, installation guides, illustrations; and copy-editing localised documentation to ensure consistency across all translated languages.
- Providing technical writing support to the Fire Detection R&D team across Europe.
Technical Publications Author - Flight Control Recorders
Curtiss-Wright Controls: Avionics & Electronics
Christchurch
01.2012 - 12.2012
- Producing Component Maintenance Manuals (CMM) to ATA100 standard and product information documentation for new and existing products.
- Producing service bulletins, service information leaflets, and modification embodiment instructions.
Technical Author - Rolls-Royce Aero-Propulsion Engines
Lionbridge Technology
Bristol
12.2009 - 01.2012
- Producing maintenance manuals for aero engines to ATA100 standard and marine engine maintenance manuals to industry specification.
- Organising and carrying out internal audits to evaluate the effectiveness of the Business Management System (BMS)/Quality Management System (QMS) as well as compliance with ISO 9001:2008.
Education
MA - Technical Communication and E-Learning
University of Limerick
Limerick, Republic of Ireland10.2019
BEng - Aerospace Systems Engineering
University of the West of England
Bristol, UK07.2009
BTEC National Diploma - Operations and Maintenance Engineering
Waltham Forest College
London, UK07.2005
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Project Manager
- Microsoft Visio
- Microsoft Outlook
- Adobe FrameMaker
- Adobe RoboHelp
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- SolidEdge CAD
- Creo Illustrate
- Arbortext Editor
- Articulate 360
- IBM Maximo
- CCMS (SCHEMA ST4)
- CSDB (HiCo)
- XMetal Author
- Microsoft Dynamics D365
- PLM (Siemens TeamCenter)
- PLM (PTC Windchill)
- Project management
- Workflow optimization
- Translation management
- Documentation standards
- Digital publishing
- Content management
- Problem-solving aptitude
- Process streamlining
- Technical support
- Relationship building
- Software documentation
- Technical troubleshooting
- Stakeholder communication
- Process improvement
- Data analysis
- Regulatory compliance
- Analytical thinking
- Teamwork
- Content development
- Multimedia content production
- CCMS proficient
- Marketing communications
- Editorial planning
- Software troubleshooting
- Task prioritization
- Performance tracking
Additional Information
Samples of documentation produced and portfolio work are available upon request., Open to remote work, contract, or permanent position., Holds a 'clean' driving licence., References are available upon request., German language proficiency: A2
Hobbies and Interests
- Keeping abreast of new developments, best practices/trends in technical communication and e-learning industry to improve my knowledge and skills.
- Keen interest in the natural environment, aviation, air shows, and astronomy.
- Enjoys reading, cycling, skating, playing football and basketball, and listening to music.
Personal Information
Nationality: British
Professional Development
- ESTON Training Diploma in Technical/Commercial Authorship, 08/01/13, 08/01/15
- Audit Training - ISO 9001:2008, 04/01/10, 07/01/10
- Graduate Technical Author Training - Lionbridge, Bristol, UK, 12/01/09, 12/01/10, Design and Construction of Motion Activation Sensor
Timeline
Technical Content Manager - Process Analytics Sensors
Hamilton Process Analytics
06.2022 - Current
Technical Writer for Medical Device
Hamilton Medical
03.2017 - 05.2022
Technical Author - Aircraft Completion and Maintenance
Jet Aviation
11.2016 - 01.2017
Technical Author - Aircraft Maintenance
Pilatus Aircraft
01.2016 - 10.2016
Technical Author - Quality Control Instruments
Stanhope-Seta
04.2014 - 01.2016
Technical Author - Fire Protection Products
Tyco Fire Protection Products, R&D
01.2013 - 04.2014
Technical Publications Author - Flight Control Recorders
Curtiss-Wright Controls: Avionics & Electronics
01.2012 - 12.2012
Technical Author - Rolls-Royce Aero-Propulsion Engines
Lionbridge Technology
12.2009 - 01.2012
MA - Technical Communication and E-Learning
University of Limerick
BEng - Aerospace Systems Engineering
University of the West of England
BTEC National Diploma - Operations and Maintenance Engineering
Waltham Forest College
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