Krishna Singh
Kloten
Summary
Adept M365 Lead Engineer & Automation Specialist with a proven track record at Tata Consultancy Services, where I spearheaded the development of a preventive maintenance program and enhanced project efficiency through Agile methodologies. Skilled in Microsoft 365 Administration and PowerShell Automation, I excel in driving projects to completion with a keen focus on compliance and customer satisfaction. My leadership and technical expertise have consistently resulted in high-quality deliverables and improved team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
M365 Lead Engineer & Automation Specialist
Tata Consultancy Services
11.2022 - Current
- Developed and implemented preventive maintenance program covering systems.
- Delivered solutions that met client expectations while adhering to strict regulatory requirements, ensuring compliance and mitigating potential risks.
- Assessed scope and requirements to assist with project design determinations.
- Increased project efficiency by introducing Agile methodologies, resulting in faster development cycles and higher customer satisfaction rates.
- Led a team of engineers to deliver high-quality products on time and within budget constraints.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
M365 Lead Engineer & Automation Specialist
Tata Consultancy Services
02.2021 - 11.2022
- Delivered solutions that met client expectations while adhering to strict regulatory requirements, ensuring compliance and mitigating potential risks.
- Created the fully automated process for M365 migration using PowerShell also responsible for migration from Exchange 2016 to Exchange Online for large scale of user’s and post migration issue for
users across all region.
Office 365 Administrator
ACS Global Pvt. Tech. Ltd.
07.2019 - 02.2021
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Contributed to IT documentation by creating and updating comprehensive guides related to Office 365 administration and best practices.
- Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
- Responsible for managing and maintaining messaging infrastructure for UK
based client having 50K+ mailboxes. Messaging infrastructure constitutes
O365 Hybrid Infrastructure, Symantec MessageLabs and Lync Server 2013. - Contributed to M365 tenant to tenant migration and data migration using Bit-Titan tool with semi automated process.
Technical Support Executive
IPSOS Pvt. Ltd.
03.2017 - 07.2019
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Supervised technical support staff service operations and assisted with maintenance advisory.
Support Engineer
Navitus Education Pvt. Ltd.
06.2016 - 03.2017
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
IT Support Engineer
Wipro Infotech
01.2016 - 06.2016
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Education
Bachelor of Science - Computer Engineering Technology
Mumbai University
Mumbai, India08.2015
Skills
- Microsoft 365 Administration
- PowerShell Automation
- Cloud & Infrastructure
- Database & Systems Management
- Project Management & Collaboration
- Project Management
Certification
- [MS-900] [Microsoft] [June 2020]
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
M365 Lead Engineer & Automation Specialist
Tata Consultancy Services
11.2022 - Current
M365 Lead Engineer & Automation Specialist
Tata Consultancy Services
02.2021 - 11.2022
Office 365 Administrator
ACS Global Pvt. Tech. Ltd.
07.2019 - 02.2021
Technical Support Executive
IPSOS Pvt. Ltd.
03.2017 - 07.2019
Support Engineer
Navitus Education Pvt. Ltd.
06.2016 - 03.2017
IT Support Engineer
Wipro Infotech
01.2016 - 06.2016
Bachelor of Science - Computer Engineering Technology
Mumbai University
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