Kristi Fara
Kloten
Summary
Hardworking Head Waiter with 18 years of establishment serving experience and extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
18
18
years of professional experience
1
1
Language
Work History
Breakfast Manager
Nobis Hotel Copenhagen
Copenhagen
03.2022 - 02.2024
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Coordinated special events such as weddings or corporate functions held during the breakfast shift, ensuring an exceptional experience for all attendees.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Managed staff schedules and maintained adequate coverage for all shifts.
Manager
MASH Penthouse
Copenhagen
03.2021 - 04.2022
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Manager
Sushi Lovers
Copenhagen
02.2016 - 07.2021
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Developed and maintained relationships with customers and suppliers through account development.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Trained staff members on use of POS system.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Coached employees on salesmanship and updated menus to increase sales.
- Prepared specialty desserts for customers for special occasions.
Captain Waiter
Kokkeriet Restaurant Copenhagen
Copenhagen
02.2012 - 10.2016
Captain Waiter
Principote
Mykonos
03.2006 - 09.2011
Education
Skills
Daily specials memorization
Upselling techniques
Menu presentation
Food and beverage pairings
Kitchen staff coordination
Plates presentation
Customer service
Multitasking
Inventory management
Staff scheduling
Timeline
Breakfast Manager
Nobis Hotel Copenhagen
03.2022 - 02.2024
Manager
MASH Penthouse
03.2021 - 04.2022
Manager
Sushi Lovers
02.2016 - 07.2021
Captain Waiter
Kokkeriet Restaurant Copenhagen
02.2012 - 10.2016
Captain Waiter
Principote
03.2006 - 09.2011
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