Kristyna Sedlackova
Burgdorf
Summary
Driven and detail-oriented professional with 6 years of experience in B2B sales. Demonstrating strong organizational and time management skills as well as excellent relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges while staying positive.
Overview
9
9
years of professional experience
Work History
Customer Experience Coordinator
Nanoleq AG
02.2022 - Current
- B2B/2C Order fulfilment, After Sales Admin
- Ensuring customer-friendly communication and smooth processes B2B)
- Import & Export (UPS, DHL, Swiss Post + Freight Transportation)
- Customer experience-related projects: continuous improvement of order-to-cash and other company processes, guidelines
- ERP (Odoo) Implementation and training lead
- Ongoing Assistance to CEO & Investor and Shareholder related communication
- Office management
Project Coordinator & Executive Assistant
LaLuz GmbH
01.2021 - 01.2022
- Active communication with manufacturers and suppliers worldwide
- Managing corporate website (Wix), taking pictures of products, writing product descriptions, dispatching online orders
- Office management & Complete administrative agenda in Bexio
- Import & Export handling
- Creation of company processes: working guidelines, stock management system
Integration
01.2020 - 07.2021
- Working with children and in a beauty salon as part of integration process and language improvement
Sales Consultant
Multisport
01.2019 - 02.2020
- Active acquisitionas Employee Benefits Consultant
- Managing inbound leads
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Ensuring and supervising client's internal communication
Account Manager
Bechtle Direct, s.r.o
01.2017 - 12.2018
- Active acquisition and subsequently the development of client portfolio
- Demonstrable achievement of targets at an average of 110 %
- B2B in E-commerce in international IT company
- Complete admin – offers, invoices, complaints management, credit notes
- Communication and relationship building with clients, manufacturers and suppliers on a daily basis
Inside Sales Representative
VOKSYS, s.r.o
01.2015 - 01.2017
- Creating price offers (HW, SW)
- Complaints management
- Communication with clients and vendors on daily basis
Education
VŠEM - Marketing and PR studies
University of Economics And Management
PragueHigh School Diploma -
Gymnasium F. X. Saldy
ReichenbergSkills
- Excellent Multitasking Abilities
- Customer Relations
- Process Improvement
- Business Development
- Customer Order Management
- Interpersonal Communication
- Google Workspace
- Dependable and Responsible
- Teamwork and Collaboration
- Account Management
- Import & Export
- Strong Problem Solver
Additional Information
- B EU/EFTA permit
- Driving license B
Languages
Czech
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Customer Experience Coordinator
Nanoleq AG
02.2022 - Current
Project Coordinator & Executive Assistant
LaLuz GmbH
01.2021 - 01.2022
Integration
01.2020 - 07.2021
Sales Consultant
Multisport
01.2019 - 02.2020
Account Manager
Bechtle Direct, s.r.o
01.2017 - 12.2018
Inside Sales Representative
VOKSYS, s.r.o
01.2015 - 01.2017
VŠEM - Marketing and PR studies
University of Economics And Management
High School Diploma -
Gymnasium F. X. Saldy
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