LARISA ASATUROVA
Zurich
Summary
Proactive professional with a solid background in technical support, customer care, and administration. Capable of efficient individual and team work. Eager to learn and grow in a dynamic environment where I can further enhance and master my skills and expertise.
Overview
11
11
years of professional experience
Work History
Technical Support Analyst
Oracle NetSuite
09.2021 - Current
- Assisted customers and partners via submitted tickets
- Created internal issues based on the technical urgency and the business impact
- Provided updates to customers regarding issues filed on their behalf
- Worked with a data integration between OpenAir Professional System Automation (PSA) and NetSuite Financials (ERP)
- Provided training and guidance to new hires
- Created support articles based on the resolved cases for the internal and external usage
Customer Care Representative
AT&T
02.2019 - 08.2021
- Handled a large volume of phone calls (~30-35 per day) as the 'first line' of support for AT&T
- Troubleshooted and resolved issues related to AT&T products & services
- Cooperated with technicians dispatched to the clients’ premises
- Utilized SAP-based ordering system for processing orders
- Ensured a positive customer experience by providing the personalized solution
Project Manager
Heat Project Ltd.
02.2017 - 12.2017
- Managed projects by prioritizing tasks according to urgency
- Monitored project progress to identify areas of improvement
- Identified plans and resources required to meet project goals and objectives
- Maintained project documentation
- Scheduled and coordinated meetings between project stakeholders
- Developed and maintained strong relationships with stakeholders through regular communication and updates
Client Manager
Heat Project Ltd.
01.2016 - 01.2017
- Acted as the primary point of contact for clients
- Built and maintained client relationships by responding to inquiries, identifying clients' needs,and providing personalized solutions
- Maintained records of all client interactions
- Coordinated internal teams (sales, logistics, finances) to ensure seamless service delivery
- Organized and coordinated regular client meetings
Office Administrator
Heat Project Ltd.
08.2014 - 12.2015
- Managed daily office operations, ensuring a well-organized work environment
- Handled incoming calls, emails, and correspondence
- Maintained document management and data entry
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in event planning and team-building activities for employees
Education
Ph.D. - Social Sciences
Saint-Petersburg State University
Saint-Petersburg, Russia 06.2016
Specialist - Economics
North-West Academy of Public Administration
Saint-Petersburg, Russia06.2010
Skills
- Customer Relationship Management
- Confluence Documentation Skills
- Technical troubleshooting
- Tickets handling
- Customer support
- Task Prioritization Skills
- Proficient in MS Office
- Project Management
- Effective Organizational Skills
- Event Planning and Coordination
- Staff Training Programs
- Collaborative Teamwork
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Czech
Elementary (A2)
Timeline
Technical Support Analyst
Oracle NetSuite
09.2021 - Current
Customer Care Representative
AT&T
02.2019 - 08.2021
Project Manager
Heat Project Ltd.
02.2017 - 12.2017
Client Manager
Heat Project Ltd.
01.2016 - 01.2017
Office Administrator
Heat Project Ltd.
08.2014 - 12.2015
Ph.D. - Social Sciences
Saint-Petersburg State University
Specialist - Economics
North-West Academy of Public Administration
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