Laura Maikuba Rakama
Bulle
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy."the goal is to use academic background, practical experience, and passion for exceptional guest experiences to contribute to a dynamic and growing hospitality organization. Seeking a challenging career where there is use of customer service, event management, and team collaboration skills to surpass guest expectations and learn and adapt to industry changes. Committed to creating a pleasant environment that boosts guest satisfaction and business success."
Overview
7
7
years of professional experience
Work History
Research Assistant
Litonet consultants limited
06.2016 - 08.2022
- Management: managed 4 people, assigned field work tasks, regularly organized feedback sessions
- Organization: analyzed and created reports respecting before deadlines, ensured the efficiency of the team, anticipated requests from Management and organized field work allocations and data collection strategies.
Corporate Sales Representative
Outlook index(logistics)
09.2019 - 04.2021
- Identified organizations that often-had parties and reach out to them expressing interest in working with their planning committee as their beverage supplier.
- Liaised between our customers with our other departments and kept clients’ accounts up to date.
Sales Intern
Deltar properties
09.2018 - 01.2019
- Took customers to the construction site and listened to customers.
- Selling: advised customers and selling off-plan apartments.
- managed approximately 50 incoming call, emails per day from customers.
Manager in Training
Windsor Golf Hotel and Country club
05.2015 - 12.2015
- Gained exposure to all hotel operations including marketing, budget/finance and customer service
- Managed day to day hotel operations
- Managed inventory by verifying and signing for delivery dockets, checked quality and freshness of products and performed daily inventory accounts
Education
Master of Science - Hospitality, Entrepreneurship & Innovation
Glion Institute of Higher Education
Fribourg, Switzerland02.2024
Bachelor of Arts - Hospitality Administration And Management
University of Nairobi
Nairobi, Kenya12.2016
Certificate in marketing management -
Unicaf University (online)
Nairobi, Kenya03.2018
Skills
- Management; - excellent manager who lead by example through instilling confidence and highlighting their strengths, leading to higher productivity and great customer satisfaction
- Strong communication skill that allow easy determination of guest and employee concerns
- Critical thinker who uses logic and reasons to identify and evaluate situations and problems and their alternative solutions
- Guest Relations
- Organizational Skills
- Multitasking Abilities
- Reservation Management
Languages
English / Swahili (bilingual)
Other Aptitudes - Computer
Microsoft 365, C.R.M
Personal Information
- Date of Birth: 10/29/93
- Nationality: Kenyan
References
Reference available upon request
Timeline
Corporate Sales Representative
Outlook index(logistics)
09.2019 - 04.2021
Sales Intern
Deltar properties
09.2018 - 01.2019
Research Assistant
Litonet consultants limited
06.2016 - 08.2022
Manager in Training
Windsor Golf Hotel and Country club
05.2015 - 12.2015
Master of Science - Hospitality, Entrepreneurship & Innovation
Glion Institute of Higher Education
Bachelor of Arts - Hospitality Administration And Management
University of Nairobi
Certificate in marketing management -
Unicaf University (online)
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