Laura Vervest
Summary
International sales and customer relationship professional with extensive experience in medical devices, biotechnology, banking and customer service. Proven track record supporting international distributors, hospitals and key accounts across Europe, Asia and the United States. Experienced in customer training, relationship management and commercial support. Fluent in Dutch, English, French and German. Known for building trust, adapting quickly and creating long-term customer relationships.
Overview
4
4
Languages
36
36
years of professional experience
Work History
Private Piano Teacher
01.2008 - Current
- Teach children and adults in private one-to-one lessons.
- Focus on enjoyment, confidence and musical development.
- Build long-term relationships with students and families.
- Organise personalised learning programmes adapted to each student.
- Self-employed
Banking Support / International Client Services
DVB Bank
01.2001 - 01.2004
- Supported international banking operations.
- Assisted corporate clients with banking administration.
- Coordinated customer requests and internal departments.
- Delivered high levels of customer service in an international environment.
Sales Support Specialist
Applied Biosystems
01.2000 - 01.2001
- Commercial support for biotechnology products.
- Managed customer enquiries and order processing.
- Coordinated between customers, distributors and internal teams.
- Supported sales activities across international markets.
International Sales, Clinical Support & Customer Service
EndoSonics (acquired by Jomed)
01.1994 - 01.2000
- Supported the international sales organisation for IVUS (Intravascular Ultrasound) catheters and consoles for coronary and peripheral vascular interventions.
- Worked closely with hospitals, distributors and physicians throughout Europe, Asia and the United States.
- Delivered customer and distributor training.
- Supported international medical congresses and product demonstrations.
- Worked closely with Johnson & Johnson, Medtronic and Jomed.
- Assisted sales teams with product implementation and customer education.
- Helped build long-term relationships with key medical customer
Commercial Support
Snack Ventures Europe (General Mills)
01.1991 - 01.1994
- Sales administration and commercial support.
- Customer relationship management.
- International coordination with customers and distributors.
- Administrative support for commercial teams.
Skills
International Account Management
Customer Relationship Management
Distributor Management
Sales Support
Customer Training
Key account management
Sales reporting
Order management
Pipeline coordination
Stakeholder coordination
CRM administration
Contract administration
Additional Information
- Swiss C Permit
- Driving Licence AB
- Willing to travel internationally
- Experienced working with multicultural teams
Timeline
Private Piano Teacher
01.2008 - Current
Banking Support / International Client Services
DVB Bank
01.2001 - 01.2004
Sales Support Specialist
Applied Biosystems
01.2000 - 01.2001
International Sales, Clinical Support & Customer Service
EndoSonics (acquired by Jomed)
01.1994 - 01.2000
Commercial Support
Snack Ventures Europe (General Mills)
01.1991 - 01.1994