Laurissia Ba
CSL Plasma
Orlando
3
Languages
8
years of professional experience
Customer-focused professional with extensive experience in hospitality, aviation, and healthcare. Skilled in delivering high-quality, personalized service while maintaining professionalism in fast-paced, high-pressure settings. Certified Corporate Flight Attendant with training in VIP service, cabin safety, luxury hospitality, and passenger care. Known for discretion, attention to detail, and exceptional service for diverse international clientele. Seeking opportunities in corporate and private aviation.
Work History
Medical Receptionist & Screener
1 Year 11 Months- Provided empathetic patient support and guided clients through processes while adhering to safety and hygiene protocols.
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Managed customer calls, inquiries, and administrative documentation for comprehensive service delivery.
- Identified and resolved insurance coverage discrepancies, improving claim approval rates by 15%.
Catering Server
1 Year 5 Months- Served food and beverages professionally and courteously in line with Disney hospitality standards.
- Set up banquet rooms, buffet stations, tables, and dining areas for high-profile events.
- Delivered excellent customer service during high-volume events in a fast-paced environment.
Customer Service Representative
1 Year 9 Months- Consistently achieved 98% customer satisfaction while addressing 100+ passenger inquiries daily.
- Collaborated with a 15-person team to improve passenger flow and operations (+20% efficiency).
- Applied conflict-resolution techniques to de-escalate situations, reducing escalations by 30%.
Front Office Agent
2 Years 1 Month- Managed reservations, check-ins, and guest services in a high-volume international environment.
- Assisted international guests with professionalism and attention to detail.
- Coordinated with internal teams to ensure smooth hotel operations.
- Collected accurate guest information and handled bookings efficiently.
Education
GED
Completed
Corporate Flight Attendant Certification - Corporate Aviation Operations, International Travel Protocols, Passenger Confidentiality & Discretion
- VIP & Luxury Service Standards
- Fine Dining & Beverage Service
Skills
Corporate Aviation Standards
Exceptional Guest Relations
Multicultural Communication
Time Management & Organization
Problem Solving & Discretion
Patient Care & Vital Signs
Flexibility & Resilience
Teamwork & Collaboration
Multilingual Communication (FR/EN/DE)
Customer Service & Client Support
Adaptability in Dynamic Environments
Problem Solving & Professional Communication
Basic Patient Care & Vital Signs Monitoring
LANGUAGES
French – Native
English – Expert
German – A1
Timeline
Medical Receptionist & Screener
CSL Plasma
04.2024 - 03.2026Read More
Catering Server
Disney Resort
12.2022 - 05.2024Read More
Customer Service Representative
Southwest Airlines
08.2020 - 05.2022Read More
Front Office Agent
DoubleTree by Hilton
06.2018 - 07.2020Read More
General Education
GED
Read More
Dynamic Attendants
Corporate Flight Attendant Certification from Corporate Aviation Operations, International Travel Protocols, Passenger Confidentiality & Discretion
Read More