Leticia Berro
Housekeeping Assistant Manager
Emmenbrücke
Profil professionnel
Dedicated and reliable hospitality professional with experience in housekeeping, lingerie/linen management, economat/procurement, F&B service, and front office operations. I enjoy supporting teams, training new colleagues, and making sure everything runs smoothly for guests. I take pride in maintaining high quality and hygiene standards while keeping operations efficient. Passionate about hospitality, I strive to create a welcoming and organized environment where both guests and staff feel valued.
Vue d'ensemble
3
3
years of professional experience
Expérience
Certified Hotel Specialist (EFZ, Switzerland)
Hotel Cascada
Luzern, Kanton Luzern
2024.08 - 2025.07
- Supported Housekeeping Management in daily operational planning and coordination
- Acted as the key link between Housekeeping, Front Office, and F&B , ensuring accurate room status, check-ins/check-outs, and smooth guest flow
- Conducted quality inspections of guest rooms, public areas, and service stations, ensuring compliance with brand and hygiene standards
- Independently managed service stations during breakfast, lunch, and dinner, delivering high-quality service
- Oversaw linen, uniform, and intimate apparel inventory , ensuring proper storage, stock levels, and hygiene standards
- Assisted in task planning and team coordination during high occupancy periods
Certified Hotel Specialist (EFZ, Switzerland)
Hotel Astoria
Luzern, Kanton Luzern
2022.08 - 2024.07
- Independently handled procurement and ordering for Housekeeping, F&B, and restaurant operations, verifying deliveries and maintaining organized stock
- Assisted in inventory audits, stocktaking, and supplier coordination , ensuring operational efficiency and cost-effectiveness
- Trained, onboarded, and mentored new apprentices and junior staff , monitoring performance and ensuring adherence to operational standards
- Managed room inspections and technical issue reporting , coordinating with maintenance and Front Office for rapid resolution
- Maintained accurate updates in PMS systems , prioritizing VIP guests and special requests
- Supported task allocation, workload planning, and operational efficiency during high occupancy periods
- Ensured strict adherence to hygiene, safety, and brand standards across all departments
Formation
Federal Vocational Education and Training Diploma -
Hotelfachschule Thun / Schulhotel Regina
Interlaken, Schweiz 2022.08 - 2025.05
Swiss High School Diploma -
Gersag Secondary School (Switzerland)
Emmen, Luzern 2021.08 - 2022.07
High school Diploma -
Sagesse Brasilia School
Beirut, Lebanon 2008.01 - 2021.06
Compétences
- Housekeeping & Quality Control: Room inspections, public area maintenance, adherence to hygiene and hotel standards
- Inventory & Procurement Management: Stock control, ordering, supplier coordination, inventory audits
- F&B Service Coordination: Breakfast and à la carte service, independent service station management
- Front Office & PMS Coordination: Room status management, check-ins/check-outs, VIP prioritization
- Health, Safety & Compliance: Hygiene protocols, safety standards, operational procedures
- Training & Onboarding: Practical training and mentoring of apprentices and new staff
Informations complémentaires
- Music
- Passion for Sport (Volleyball and other ball sports)
- Passion for cooking and trying new food
- Photography
- Designing clothes
- Travelling and exploring new places/countries
Languages
English
Fluent
French
Fluent
Arabic
Fluent
German
Fluent
Reference
Hotel Cascada, 6003, Luzern, 041 226 80 88
Chronologie
Certified Hotel Specialist (EFZ, Switzerland)
Hotel Cascada
2024.08 - 2025.07
Certified Hotel Specialist (EFZ, Switzerland)
Hotel Astoria
2022.08 - 2024.07
Federal Vocational Education and Training Diploma -
Hotelfachschule Thun / Schulhotel Regina
2022.08 - 2025.05
Swiss High School Diploma -
Gersag Secondary School (Switzerland)
2021.08 - 2022.07
High school Diploma -
Sagesse Brasilia School
2008.01 - 2021.06