Lorena Fernández Valencia

Heading the team responsible for Contracting and Operating in the EMEA regions (Europe, Middle East & Africa)

• Onboarding new agents to EF & opening new destinations within aforementioned markets
• Setting parameters and guidelines for team members
• Fostering Team collaboration
• Professional Development for team members, guidance & support
• Contributing to Development of Projects & identifying new business needs

Within the Procurement team supporting EF's Adult Tour Operators (EF Go Ahead Tours, EF Ultimate Break and EF Travel Plus) my key qualifications & responsibilities were:

▪ Responsible for prospecting, onboarding and building Destination Management Companies (DMC) relationships within LATAM, EMEA and South East Asia region

▪ Market analysis & strategy creation in aforementioned regions in order to optimize budget and inventory maintenance

▪ Product Development of existing Itineraries

▪ Operational Budget & Hotel allotment management

▪ Contract & Agreements negotiation

▪ Quality Control of supplier's performance

▪ Incentive Trips management

Senior promotion in July 2020

• Daily communication with vendors across LATAM, EMEA and South East Asia regions
• Tour production and on-tour services management
• Re confirming bookings & special requests
• Quality Control ensuring NPS targets are met
• DMC Tour Directors training and Training resources creation
• On-tour Emergencies management
• Accounts Payable Management