Lucas Della-Vanzo
Freiburg
Summary
I am versed in solving a range of daily issues with efficient and professional attitude.
I adapt easily to changing demands and learn new information quickly.
Through my apprenticeship in the hotel I learned to work as a reliable team member and I have experience in Housekeeping and as a Kitchen assistant.
I would appreciate the challenge of working on an oil rig and the experience of this unusual workplace as well as working in an international team
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Courtyard By Marriott
01.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk Agent
Four Side Freiburg
02.2022 - 11.2022
Front Desk Receptionist
Novotel Am Konzerthaus
08.2021 - 01.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as data entry and document preparation for more efficient office workflow.
Fruit Picker
Work And Travel
09.2017 - 06.2018
Education
Realschule Degree (similar To High School) -
Realschule
Ettenheim,Germany07.2017
Hotel Manager -
Novotel Am Konzerthaus
Freiburg Germany08.2021
Skills
- Conflict Management
- POS System Operation
- Data entry efficiency
- Adaptability and flexibility
- Multitasking capabilities
- Problem-Solving Skills
- Time Management
- Hospitality Services
Accomplishments
Marriott Bonvoy Connector
Languages
English
Advanced (C1)
German
Bilingual or Proficient (C2)
Affiliations
- Snowboarding
- Soccer
- Bouldern
- Canoeing
Timeline
Front Desk Supervisor
Courtyard By Marriott
01.2023 - Current
Front Desk Agent
Four Side Freiburg
02.2022 - 11.2022
Front Desk Receptionist
Novotel Am Konzerthaus
08.2021 - 01.2022
Fruit Picker
Work And Travel
09.2017 - 06.2018
Realschule Degree (similar To High School) -
Realschule
Hotel Manager -
Novotel Am Konzerthaus