Lucien Hehl
Zurich
Summary
Motivated and driven student looking for a full time summer job as soon as possible with a possibility of becoming a part time job during the semester after September. I have a lot of experiences working in customer service, having worked over a year for CSS insurances in first line customer support. I'm passionate about ensuring customer satisfaction to the interest of the company and delivering polite, quality service.
Overview
5
5
years of professional experience
Work History
Telecaller
Teleperformance
09.2019 - 12.2021
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Volunteer
GVI Jalova
07.2018 - 08.2018
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Assisted in rescues to treat sick, injured and orphaned wild animals.
- Analyzed data to determine appropriate ways to protect wildlife ecosystems.
Sous Chef
Restaurant Rosengarten
06.2017 - 08.2017
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Disciplined and dedicated to meeting high-quality standards.
Charity Fundraiser
Corris AG
09.2016 - 12.2016
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
- Maintained records of donations and grants in Salesforce.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Biomedicine
University of Zurich
Switzerland06.2023
No Degree - Mechanical Engineering
Eidgenössische Technische Hochschule
Zurich06.2019
Skills
- Hands-on routine laboratory work
- Standard methods in biochemistry: PCR, antibody staining, RNA extraction & sequencing, blotting techniques
- Proficient programming skills in Rstudio and Python Basic knowledge of Unix shell scripting, Matlab and C
- Familiar with different spectrometry techniques
Languages
German
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Telecaller
Teleperformance
09.2019 - 12.2021
Volunteer
GVI Jalova
07.2018 - 08.2018
Sous Chef
Restaurant Rosengarten
06.2017 - 08.2017
Charity Fundraiser
Corris AG
09.2016 - 12.2016
Bachelor of Science - Biomedicine
University of Zurich
No Degree - Mechanical Engineering
Eidgenössische Technische Hochschule
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