LUCY GICHURU
Summary
Highly motivated and committed Dental technician with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background,leadership and team-building skills to any deadline-driven environment.
Overview
10
10
years of professional experience
Work History
LEAD DENTAL ASSISTANT
EQA
06.2021 - 02.2023
- Provided patient education and instruction, emphasizing preventive care and excellent oral health
- Provided excellent customer service, building strong patient relationships and addressing patient concerns,
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
RESIDENT DENTAL PRACTITIONER
EQA
01.2018 - 01.2020
- Screened and assessed patients for oral health conditions, review of health history and periodontal charting
- Increased revenue by 25% by promoting cosmetic and restorative dentistry services to existing patients
- Educated patients on proper dental hygiene, brushing, and flossing techniques to prevent cavities and gum disease
- Participated in various community medical camps targeting dental health screening and treatment of over 500+ patients.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
LEAD DENTAL ASSISTANT
Tender care Dental Clinic
08.2018 - 02.2019
- Educated patients on proper dental hygiene, brushing, and flossing techniques to prevent cavities and gum disease
- Offered four handed chair side assistance to dentists for variety of oral procedures including teeth extractions, fillings, and root canals
- Effectively instructed and delegated tasks to dental assistants and other clinic employees to increase workplace efficiency and patient satisfaction
- Participated in continuing education courses to stay up-to-date with latest dental techniques and technology
- Undertook safe and effective decontamination, disinfection and sterilization of instruments and equipment ready for use to prevent cross infection.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily
LEAD DENTAL ASSISTANT
Nairobi Women's Hospital
04.2017 - 02.2018
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
OFFICE ASSISTANT
KENYA REDCROSS
01.2013 - 09.2013
- Completed clerical tasks such as filing, copying, and distributing mail
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Scheduled and coordinated travel arrangements for office staff members.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information
Education
Dental Technology - Dental Laboratory Technology
Mt Kenya University
KENYASkills
- Four-Handed Procedures
- Team Collaboration
- Patient Education
- Medical Records Management
- Office Management
- Patient Relations
- Insurance Billing
- Electronic Charting
Timeline
LEAD DENTAL ASSISTANT
EQA
06.2021 - 02.2023
LEAD DENTAL ASSISTANT
Tender care Dental Clinic
08.2018 - 02.2019
RESIDENT DENTAL PRACTITIONER
EQA
01.2018 - 01.2020
LEAD DENTAL ASSISTANT
Nairobi Women's Hospital
04.2017 - 02.2018
OFFICE ASSISTANT
KENYA REDCROSS
01.2013 - 09.2013
Dental Technology - Dental Laboratory Technology
Mt Kenya University
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