Luna Kilshaw
lancaster,Lancashire
Summary
Background in the service industry and higher education, providing me with skills such as teamwork, working under pressure, multitasking, descriptive and analytical writing and management of deadlines.
While my work experience is limited i also have additional experience in volunteering through a historical reenactment society known as Historia Normannis, which focuses on educating and working with the public, managing displays and coordinating large numbers of people and groups to provide entertainment and educaiton for the general public.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work history
Hotel cleaner
The Tuxford
Blackpool, Lancashire
2022.03 - 2024.08
- Maintained hygiene standards in communal areas, elevating overall guest satisfaction levels.
- Fostered a comfortable environment with frequent linen changes and bed making.
- Provided extended support during peak seasons or staff shortages, demonstrating flexibility and commitment towards job role.
- Increased customer retention with meticulous room preparation and sanitation.
- Promoted a positive image of the hotel through high standard cleaning services.
Fast food worker
Burger King
Blackpool, Lancashire
2021.08 - 2021.11
- Worked efficiently during peak hours to meet customers' expectations.
- Participated actively in training sessions, improved product knowledge and skills.
- Offered timely assistance to colleagues when needed, fostered a team spirit.
- Cleaned dining area regularly, provided a pleasant atmosphere for customers.
- Prepared food orders accurately to ensure customer satisfaction.
- Handled high-pressure situations calmly, resulted in minimal complaints.
Education
Bachelors Degree - Sociology
Lancaster University
Lancaster 2023.10 - 2026.07
A-Levels - Sociology
Blackpool Sixth form
Blackpool 2021.09 - 2023.07
A-Levels - Psychology
Blackpool sixth form
Blackpool 2021.09 - 2023.07
Btec - Health and social care
Blackpool Sixth Form
Blackpool 2022.09 - 2023.07
GCSEs - English language, English Literature, Mathematics, Sciences, History, Geography, Food Technology
South shore Academy
Blackpool 2016.09 - 2021.07
Skills
- Political awareness
- Report-writing
- Resilience under pressure
- Critical evaluation
- Typing speed and accuracy
- Communication proficiency
- Customer Service
- Interpersonal communication
- Public speaking
References
References available upon request.
Timeline
Bachelors Degree - Sociology
Lancaster University
2023.10 - 2026.07
Btec - Health and social care
Blackpool Sixth Form
2022.09 - 2023.07
Hotel cleaner
The Tuxford
2022.03 - 2024.08
A-Levels - Sociology
Blackpool Sixth form
2021.09 - 2023.07
A-Levels - Psychology
Blackpool sixth form
2021.09 - 2023.07
Fast food worker
Burger King
2021.08 - 2021.11
GCSEs - English language, English Literature, Mathematics, Sciences, History, Geography, Food Technology
South shore Academy
2016.09 - 2021.07