Lyne Jaquier
Le Sentier,VD
Summary
Order to Cash Manager with extensive experience in streamlining order management processes, enhancing cash flow, and driving operational efficiencies. Expertise in conducting improvement action, facilitating process improvements, and managing escalated customer complaints. Proactive leader committed to empowering various collaboratory and fostering a culture of continuous improvement and collaboration.
Overview
24
24
years of professional experience
Work History
Order to Cash Manager
Eaton Industries Manufacturing GmbH
02.2022 - Current
- Reduced discrepancies in order management handling by conducting regular audits and providing staff training.
- Analyzed business processes to identify operational efficiencies.
- Enhanced cash to order by implementing efficient order management processes and procedures.
- Provided regular updates to senior management on order to cash management activities, progress against targets, and areas of potential risk or opportunity.
- Having right order to cash process implemented for each offer part of the division which includes tangible and intangible products.
Continuous Improvement Leader
Eaton Industries Manufacturing GmbH
02.2016 - 02.2022
- Facilitated kaizen events, engaging employees at all levels in process improvement activities.
- Improved back office processes throughput by optimizing workflows and streamlining operations.
- Drove cultural transformation by empowering employees to take ownership over their work processes and identify areas for improvement.
- Enhanced operational efficiency by identifying bottlenecks and implementing process improvements.
Procurement Project Leader
Eaton Industries Manufacturing GmbH
02.2014 - 02.2016
- Handling Purchasing Activities transfer from a site to another. Achieved project success by efficiently allocating resources and managing schedules.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics (Cost-out follow-up).
- Purchasing price negotiation with worldwide vendors. Establishment of purchase agreements and purchase orders.
Customer Service Team Leader
Eaton Industries Manufacturing GmbH
07.2011 - 02.2014
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Streamlined team processes for increased efficiency and productivity.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- ERP Implementation for Order Management process.
Sales & Marketing Associate
Eaton Industries Manufacturing GmbH
03.2005 - 07.2011
- Created customized marketing materials to increase product awareness.
- Planned and executed events and marketing programs to increase qualified leads.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics (Sales Forecasting)
Customer Service Representative
Eaton Industries Manufacturing GmbH
08.2000 - 03.2005
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, handling ordering functions, key performance metrics (OTD) and going sales quotation and price list maintenance,
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Professional Maturity
CPNV
Yverdon, Switzerland08-2000
Commercial Apprenticeship
CPNV
Yverdon, Switzerland08-1999
Skills
- GTM (Global Trade Management)
- Order Management
- Internal Customer Relationship Management
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
Spending time with my loved ones
Travelling and exploring lovely spots with my daughter and my partner on our van.
Supporting my partner during his ultra trail competitions
Spending quality time with my friends and family members
Timeline
Order to Cash Manager
Eaton Industries Manufacturing GmbH
02.2022 - Current
Continuous Improvement Leader
Eaton Industries Manufacturing GmbH
02.2016 - 02.2022
Procurement Project Leader
Eaton Industries Manufacturing GmbH
02.2014 - 02.2016
Customer Service Team Leader
Eaton Industries Manufacturing GmbH
07.2011 - 02.2014
Sales & Marketing Associate
Eaton Industries Manufacturing GmbH
03.2005 - 07.2011
Customer Service Representative
Eaton Industries Manufacturing GmbH
08.2000 - 03.2005
No Degree - Professional Maturity
CPNV
Commercial Apprenticeship
CPNV
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