Maddy Thomas
Wallan
Summary
A motivated and hardworking sales representative with many years experience in hospitality, entertainment and retail. Bringing forth a motivated attitude and a variety of powerful skills. Excellent time management skills combined with a superior knowledge of the customer service industry. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.
Overview
2
2
years of professional experience
Work History
Merchandiser
Berlei (Myer)
06.2023 - 11.2023
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Performed personalized fitting of intimates, tailored to customers needs.
- Organized store merchandise racks by size, style, and color.
Manager
Lovisa
02.2023 - 06.2023
- Maintained professional, organized, and safe environment for up to 10 employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Acting Assistant Manager
Ecco Shoes
06.2022 - 01.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
Sales Representative
Ecco Shoes | DFO
02.2022 - 06.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Retail Sales Assistant
Sportsmart
10.2021 - 06.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
Victorian Certificate of Education (VCE)
Skills
- Staff Management
- Policies and procedures
- Sales and marketing
- Coaching and mentoring
- Verbal and written communication
- Key Performance Indicators
- Visual display installations
- Stock replenishment
- POS
Languages
Australian Sign Language
Upper intermediate (B2)
Timeline
Merchandiser
Berlei (Myer)
06.2023 - 11.2023
Manager
Lovisa
02.2023 - 06.2023
Acting Assistant Manager
Ecco Shoes
06.2022 - 01.2023
Sales Representative
Ecco Shoes | DFO
02.2022 - 06.2022
Retail Sales Assistant
Sportsmart
10.2021 - 06.2022
High School Diploma -
Victorian Certificate of Education (VCE)
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