Madison Williams
Kreuzlingen,TG
Summary
Accomplished Administrative Clerk at Clackamas County Bank, adept in clerical support and maintaining confidentiality. Excelled in bookkeeping and customer communication, enhancing transaction accuracy by 30%. Skilled in problem-solving and teamwork, I streamlined processes across departments, ensuring efficiency and compliance.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
Clackamas County Bank
10.2021 - 07.2024
- Administrative clerk in the institutions‘ bookkeeping and IT department.
- Correcting errors on incoming and outgoing transactions.
- Correcting errors in general ledgers.
- Posting transactions to customer accounts.
- Returning incoming items through the Federal Reserve when necessary.
- Approving/sending wire and electronic ACH transfers.
- Communicated with customers via phone and email to solve IT issues and answer everyday banking questions.
- Communicated with other banks to process adjustments.
- Communicated with other branches via phone to answer customer and employee questions.
- Process all end of day work for all 4 branches.
Medical Receptionist
Evolution Healthcare And Fitness
06.2021 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Communicated with insurance companies to verify coverage.
- Helped patients complete necessary medical forms and documentation.
- Prepare patient charts for providers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Records Clerk/Receptionist
Roberts Street Clinic
01.2019 - 04.2021
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility by providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Verify patient insurance coverage and schedule appointments.
- Answer patient phone calls.
- Printed and photocopied documents to provide patients with copies of medical records.
Cashier
Mo's Seafood and Chowder
05.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Line Cook Trainer
Panera Bread
08.2016 - 05.2017
- Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
- Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
- Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
- Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
- Facilitated cross-training among employees to increase versatility in handling various stations within the kitchen.
Education
High School Diploma -
Gresham High School
Oregon, USA06.2017
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Bookkeeping
- Documentation and Recordkeeping
- Scheduling and calendar management
- Basic accounting
- Attention to Detail
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Administrative Clerk
Clackamas County Bank
10.2021 - 07.2024
Medical Receptionist
Evolution Healthcare And Fitness
06.2021 - 09.2021
Medical Records Clerk/Receptionist
Roberts Street Clinic
01.2019 - 04.2021
Cashier
Mo's Seafood and Chowder
05.2017 - 11.2018
Line Cook Trainer
Panera Bread
08.2016 - 05.2017
High School Diploma -
Gresham High School
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