Mahsa Bolbol
Winterthur
Summary
Hardworking and reliable teacher, with professional experience and qualifications as tourism and hospitality Management.
Strong ability in teaching and classroom management. Offering my experiences and skills in different sectors including educational, tourism & hospitality sectors.
Highly organized, proactive and punctual with team-oriented mentality.
Overview
22
22
years of professional experience
Work History
Cambridge IGCSE Invigilator
ISZN International School
Zurich
06.2023 - 12.2023
- Supervised student examinations, ensuring strict adherence to rules and regulations.
- I organized the examination room, including distributing materials and managing seating arrangements.
- I verified student identification to confirm eligibility for taking exams.
- I monitored student behavior throughout the test to prevent cheating or any unauthorized actions.
- Distributed and collected examination papers promptly, following all protocol.
- Provided assistance with technical issues during computer-based tests.
- Ensured that special accommodations were provided for eligible students, as required.
- Adhered to and enforced strict security protocols throughout each exam session.
- Conducted checks to prevent unauthorized items from entering the exam hall, including bag and pocket searches when necessary.
- Instructed students on properly completing answer sheets to maximize efficiency.
- Responded swiftly to any disruptive or inappropriate behavior in the exam hall.
- Maintained the security of the exam room, preventing unauthorized personnel from gaining access.
- Regularly checked invigilator attendance rosters to ensure all staff members were present during sessions.
- Inspected examination papers for integrity before distribution, ensuring they were unmarked and undamaged.
- Reported any irregularities or suspicious behavior observed during testing sessions.
- Conducted post-examination debriefings with invigilators to discuss areas of improvement.
- Attended professional development conferences, workshops, and seminars to enhance job-related skills and knowledge.
7th Grade English and Language Arts Teacher
SISB International School of Bangkok
Bangkok
03.2013 - 02.2020
- Homeroom teacher/Classroom teacher
- English Foundation Programme designer and Coordinator in Sixth-Form school
- Designed the immersion program, test papers, and scheme of work for sixth-form school
- Teaching English lower secondary Cambridge IGCSE
- Class Teacher in Sixth-Form
- In charge of Student attendance, progress reports, disciplinary issues, home-school communication
- Used varied instructional resources and tools to strengthen English language skills.
- Encouraged students to join class discussions and activities, promoting inclusion, social development, and comprehension of class concepts.
- Graded assignments and offered constructive feedback to help students focus on areas in need of improvement.
- Recorded student progress, test scores, and assignment completion and maintained well-organized files for reference.
- Taught reading comprehension, writing, grammar, and literature in a team teaching environment with other teachers.
- Maintained strict classroom behavior management to provide a positive, conducive environment for learning.
- Wrote custom materials for teaching concepts and material to supplement or replace standard materials, to add interest, focus on specific concepts, and meet learning needs of the student population.
- Consulted with students to identify reasons for poor performance, gain anunderstanding of personal struggles outside the classroom, and devise plans for remediation.
- Devised compelling lesson content for age-appropriate literature that met various learning styles and capture imaginations of students.
- Met with parents and administration to advocate for student needs.
- Collaborated with faculty and academic administrators to implement program changes and evaluate learning outcomes.
- Adapted curriculum for innovative classes of students with specialized plans for individual students.
English Phonics Teacher/Early Years Teacher
Singapore International School of Bangkok Bangkok, Singaporean, School
Bangkok
- Child-Centered, Singapore and British Curriculum
- Prepared ESL scheme of work for early years in my first four years of teaching and learning practice with early years.
- Teaching English Phonics in Nursery and Kindergarten departments
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged children to be understanding of others, show good manners, and instruct in other social development behaviors.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Incorporated music, art and theater into lesson planning.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Directed and supervised children during field trips and special activities.
- Met with parents to discuss child behavior and academic progress.
- Organized and led activities to promote physical, mental, and social development.
- Maintained daily records of individual activities, behaviors, meals, and naps.
- Openly exchanged ideas and materials with coworkers.
- Distributed quarterly progress assessments and milestone reports to each parent.
Company Director
Phonics Corner Online Language school
Bangkok
03.2020 - 06.2021
- Facilitated client retention rates through personal networking with representatives for high-value accounts and administration of customer satisfaction surveys.
- Worked alongside marketing and teaching team in developing marketing strategies, maintaining sales funnel and identifying strategies for increasing engagement among key demographics.
- Planned and implemented strategies to grow revenue.
- Implemented and prepared comprehensive business plans to expand business.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Managed the company's overall operations, including budgeting and financial planning.
- Reviewed and approved all major contracts and agreements.
- Monitored daily activities to ensure efficient use of resources.
- Established performance objectives for personnel, monitored progress, and provided feedback on results.
- Directed efforts to achieve corporate goals in terms of sales volume, profit margin, market share, customer satisfaction and quality standards.
- Recruited new staff members to fill vacant positions or create new roles as necessary.
Event Coordinator "Voluntarily"
Schloss Trostburg Castle
Teufenthal
06.2022 - 05.2023
- Developed event themes and concepts to ensure successful execution of events.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Collaborated with clients to identify their goals and expectations from the event.
- Provided on-site support during the day of the event including problem solving if necessary.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Supervised staff members responsible for registration desk setup and management during events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Hired, trained and supervised volunteers and support staff required for events.
- Selected chefs or catering companies to prepare food for events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Attended and participated in industry events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
Airline Country Station Manager
Qeshm Air Bangkok
Bangkok
09.2015 - 11.2016
- International Private Airline
- Management skills
- International team leading skills
- Strong communication Skills
- Working under pressure
- Organizational politics and behavior skills
International Flight Attendant
Mahan Airline, Blue wings Germany, Onur air Turkey
03.2002 - 11.2005
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Promoted passenger and crew safety by complying with airline and federal aviation regulations.
- Followed safety, passenger and supply pre-flight checklists.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Dealt with mechanical and passenger emergencies according to standards.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Kept cabin neat, clean and professional in appearance.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Directed junior team members in proper duties and company regulations.
- Helped guests locate seats and stow luggage in appropriate locations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
English Teacher "Voluntarily"
L2C Integration support center
Aarau
01.2022 - 02.2023
- Developed and implemented English curriculum to meet the needs of students.
- Conducted classroom activities to encourage student engagement in language learning.
- Designed assessments to monitor student progress in English language development.
- Provided individualized instruction for struggling students.
- Organized extra-curricular activities, such as poetry writing competitions and debates related to the study of English literature.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Facilitated small group discussions on a variety of topics related to English literature and language arts.
- Adapted teaching methods based on each student's unique needs and abilities.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
- Integrated current events into lessons to promote critical thinking among students.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Coordinated with other professional staff members to evaluate and assess science-based curriculum.
Volunteer Teacher
State Secretariat for Migration (SEM)
Kreuzlingen
10.2021 - 11.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained safe, clean and organized classroom environment.
- Involved parents in student education by cultivating strong relationships.
- Taught students subject-specific material, learning strategies and social skills.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student.
- Taught groups of up to 15 students with different ages and abilities and provided individual support.
Translator and Interpreter
SEM, BAZ
Kreuzlingen
08.2021 - 11.2023
- Accompanied Farsi speaking asylum seekers to SEM meetings, hospital appointments and unofficial meetings with SEM advisors and HEKs Lawyers.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Adhered to ethical codes protecting information confidentiality.
- Translating Farsi to English mails and Vice versa for Afghans, Kurdish and Iranian families.
- Interpreted conversations between Persian-speaking clients and English-speaking staff members.
- Facilitated communication for people with limited language proficiency.
- Mediated conversations for one-on-one and group discussions.
Education
PGCEi - International Teaching
University of Nottingham
United Kingdom2019
Master of Arts - Master in Tourism & Hospitality Management
Mahidol University International University (MUIC)
Thailand, Bangkok2016
Graduate Diploma in Teaching - Teaching & Learning in Early Years
Early Childhood Association of Singapore "AECES"
Singapore2015
Bachelor of Arts - English Translation
University of Tehran
Tehran 2008
Skills
- Teaching: more than 20 years teaching experience in private and International schools (nursery and kindergarten, middle school, high school)
- Management : Corporate Social Responsibility- Vice Chairman and Coordinator / SISB International School of Bangkok, Qeshm air country station manager
- Curriculum designer: English and English Phonics lessons for Immersion program in IB curriculum in both PYP and MYP ESL curriculum and scheme of work creator in nursery and kindergarten
- Experienced teaching with: Montessori, Reggio Emilia, Child Centered, British and IB Curriculums, English phonics subject teacher
- Author: published English phonics writing textbooks 1-5
- Researcher: published "Flight attendant stress management thesis research paper"
- Translator: Farsi to English/ English to Farsi: Live Interpretations, Document translation
- Event manager: customer services, cultural understanding, quality services
- Flight attendant: flight safety, customer services, team leading,
- Airport station manager: team leadership, international work atmosphere, client satisfaction, coordination, work under pressure, document review
- IGCSE & SAT exams Invigilator: Overseeing the international tests, recognized and experienced Cambridge exam facilitator
Accomplishments
PUBLICATIONS
- FLIGHT ATTENDANTS AND STRESSMAHAN AIRLINES AND QESHM AIR AS CASE STUDIES "MUIC College"
- Phonics Corner writing textbooks and online course Link: https://phonicscorner.ch/
Languages
English
First Language
English
Proficient
C2
Persian
Proficient
C2
Arabic
Upper Intermediate
B2
Thai
Upper Intermediate
B2
Turkish
Upper Intermediate
B2
German
Beginner
A1
Affiliations
- Chair man of Corporate social responsibility (CSR) project. Singapore International School of Bangkok
- Loyalty awards from SISB schools
- Author of Phonics Corner English textbooks for children 1-5 stages
Additional Information
- Awarded: Loyalty Award from SISB International School
- Best Customer Services award from Mahan airlines
- Corporate Social Responsibility (CSR) appreciation certificate
- Accident Management- Certified by Air France.
- ESL Teacher - Certified by PICTO-LOGICS Institute.
- English translator: Diploma from Nezam olmolk Institute of Tehran
- Computer and IT Skills - Certified by Ministry of labor
- IT skills: Learning with technology the way we live With Technology (ISAT)
- Essential Questions opening doors to student Understanding (Knowledge Source Institute)
- General and advanced Communication skills (NLP top COACH)
- Teaching & Learning science ( SISB)
- Implementing thinking tools in classroom(SISB)
- Communication and motivational skills for Teaching and learning and google for Education (SISB)
- Heuristic method of teaching math- Best Practice (SISB)
- Professional behavior of customer service (Mahan airlines)
- Differentiation and Scaffolding in a different Ability Classroom (ISAT)
- Theory of Knowledge (TOK)
Timeline
Cambridge IGCSE Invigilator
ISZN International School
06.2023 - 12.2023
Event Coordinator "Voluntarily"
Schloss Trostburg Castle
06.2022 - 05.2023
English Teacher "Voluntarily"
L2C Integration support center
01.2022 - 02.2023
Volunteer Teacher
State Secretariat for Migration (SEM)
10.2021 - 11.2022
Translator and Interpreter
SEM, BAZ
08.2021 - 11.2023
Company Director
Phonics Corner Online Language school
03.2020 - 06.2021
Airline Country Station Manager
Qeshm Air Bangkok
09.2015 - 11.2016
7th Grade English and Language Arts Teacher
SISB International School of Bangkok
03.2013 - 02.2020
International Flight Attendant
Mahan Airline, Blue wings Germany, Onur air Turkey
03.2002 - 11.2005
English Phonics Teacher/Early Years Teacher
Singapore International School of Bangkok Bangkok, Singaporean, School
PGCEi - International Teaching
University of Nottingham
Master of Arts - Master in Tourism & Hospitality Management
Mahidol University International University (MUIC)
Graduate Diploma in Teaching - Teaching & Learning in Early Years
Early Childhood Association of Singapore "AECES"
Bachelor of Arts - English Translation
University of Tehran
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