Maksim Kolontaev
Luzern
Overview
3
3
years of professional experience
Work History
Night Audit
Hilton Garden inn
Spreitenbach
05.2024 - 11.2024
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled end-of-day reports, drawer balance and night audit.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
- Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.
- Collaborated with management to implement improved procedures for the night audit process, increasing overall accuracy.
Front Office Manager
Hotel Helvetia
Seewen
04.2023 - 10.2023
- Reservations and bookings, Breakfast service, Email confirmations
F&B Service Internship
Hotel Central am See
Weggis
04.2022 - 09.2022
- Serving Orders, Drinks preparation, Supervising the cleanliness of the workplace
F&B Service Training (during Study)
B.H.M.S. Business & Hotel Management School Luzern
Lucerne
8 2021 - 11.2021
- Table d/hôte and à la carte service, Service mise en place, hygiene rules and station closure, Guest service techniques and team work
Education
Diploma in Hospitality Management -
B.H.M.S. Business & Hotel Management School Luzern
08.2021 -
Skills
MS Office
Opera
OnQ PMS system
Skypeid
maks19061402003
Personalprofileandobjectives
I am deeply passionate about the hospitality industry, and I believe that the Night Audit,front office position is a crucial aspect of ensuring a seamless and positive experience for guests. It involves meticulous attention to detail and a commitment to maintaining high standards, both of which align with my values and professional goals.
Country
Switzerland
Personal Information
- Date of Birth: 06/19/03
- Nationality: Russian
Languages
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Intermediate (B1)
Italian
Elementary (A2)
Timeline
Night Audit
Hilton Garden inn
05.2024 - 11.2024
Front Office Manager
Hotel Helvetia
04.2023 - 10.2023
F&B Service Internship
Hotel Central am See
04.2022 - 09.2022
Diploma in Hospitality Management -
B.H.M.S. Business & Hotel Management School Luzern
08.2021 -
F&B Service Training (during Study)
B.H.M.S. Business & Hotel Management School Luzern
8 2021 - 11.2021
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