Malek Omar

Responsibilities:

• Project Leader: with extensive experience in a wide array of projects in a variety of regions and locations in EU
• Project Leader: with extensive experience in a wide array of projects in a variety of regions and locations in America
• Project Leader: with extensive experience in a wide array of projects in a variety of regions and locations in AS
• Maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans
• Directs technological research by studying organization goals, strategies, practices, and user projects Project Manager for a verity of software and applications in all regions
• OS, SW & DB support of the DCs (Microsoft, VMWare, Veaam...) Global IT Infrastructure
• Design, implementation, and ongoing management of the Okta Identity and Access management platform
• Configure and customize Okta to meet the organization's authentication and authorization requirements
• Identity Lifecycle Management: Manage the complete lifecycle of user identities, including provisioning, de-provisioning, and access modifications
• Implement and maintain automated workflows for user onboarding and off boarding
• Administer and optimize VDI solutions to provide a seamless and secure virtual desktop experience
• Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance
• Collaborate with Engineering and Security teams to coordinate IT policies.
• Create policies and scripts via vendor APIs to support company devices and SaaS services (Google Workspace, Slack, Zoom).
• Develop and maintain documentation for applications, processes, and training materials for employees and IT staff.
• Work with Security, PeopleOps, and IT to automate onboarding and offboarding processes.
• Develop tools and processes for asset management, provisioning, and tracking.
• Participate in IT operations and user support.
• Build and maintain cross-functional relationships to drive initiatives.
• Design and support integrations with tools like Okta Workflows, Workato, or custom code to reduce manual tasks.
• Maintain existing scripts in PHP Laravel and Python.
• Oversee operations support, including account management, troubleshooting, and service optimization.
• Manage vendor relationships and outsourcing arrangements.
• Develop system-monitoring and support automation to enhance service quality.
• Provide on-call emergency response or react to monitoring and escalation needs.
• Support 18 sites with all related to IT
• Life-Cycle Management of the Microsoft platforms Supporting specific applications IT Security Technology Project implementation Microsoft: WSUS, KMS, PKI, GPOs and scripting
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Verified compliance with applicable performance metrics and compatibility expectations.
• Participated in system development life cycle from requirements analysis through system implementation.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and patrons.

Responsibilities:

• Collected project information and disseminated to appropriate stakeholders.
• Verified location of deployed hardware in correct organizational unit.
• Facilitated installation processes to deliver project requirements on time.
• Part of Global IT Infrastructure Specialist which manages the group's IT infrastructure and provides support to end users
• Project Leader with extensive experience in a wide array of projects in a variety of regions and locations in EU, AM and AS Ensure the daily operation of the IT infrastructure & support service to maintain optimal uptime and functional use of all systems critical to the business
• Build effective working relationships with key business stakeholders, Suppliers, partners, and vendors
• Act as a first level support for end users located in Stockholm and Second level support for users globally
• Senior System/Network Administration role supporting infrastructure platforms
• Setting up the network (LAN/WAN/VPN), VMware farm setup, Backups etc
• For a new office or relocation
• Demonstrated ability to prioritize and allocate tasks in a dynamic environment to achieve both tactical and strategic priorities in a structured way
• Extended knowledge in Microsoft Office 365 applications (Exchange online, Azure AD, Teams Administration, SharePoint online, Intune MDM) and Microsoft Azure
• Deep knowledge in Microsoft Server (AD, GPO, PowerShell, IIS, ADFS (SAML Authentication)) and integration with Microsoft Azure (Hybrid environment)
• Windows server and database administration skills
• Good skills in SCCM and equivalent systems
• Enterprise Network and Firewall (configuring VPNs, Layer-3 devices, encryption, switches) Experience in Active Directory Domain Services
• Participating projects related to ADDS as well as PKI key management and secrets repository
• VMware Virtualization administration skills including setting up VMware server farms and vCenter configuration
• Server hardware setup
• Backup tools, data storage systems (Commvault/Veeam)
• Information Security – Implementation of CIS controls or NIST 800-53 framework
• Advanced hardware knowledge when it comes to assembling, upgrading, and installing workstations and clients
• IT infrastructure architecture design, Cloud Architect experience.
• Developed proposals for clients outlining project scope and timeline.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.

Responsibilities:

• Part of a global organization & Site operation & IT Analyst responsible for EMEA
• End users with 3rd line and 2nd line issues
• Troubleshooting Azure VM, Intune and Microsoft Endpoints issues
• Furthermore, coordinate onsite IT support for each site in EMEA, manage and coordinate tickets as part of the incident management support process (3rd line support)
• Communication, troubleshooting, problem-solving, and analytical skills
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Test and evaluate new technology, Conduct electrical safety checks on computer equipment
• Providing support to the employees of the company as well as to the customers
• Performing regular maintenance checks to see if everything is in working in order
• Setting up any new employees with the appropriate setup
• Work on several different cases/problems simultaneously
• Daily basis back up and maintenance on servers
• Experience in Lifecycle of Identity & Access Management identities.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Followed all company policies and procedures to deliver quality work.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Developed effective improvement plans in alignment with goals and specifications.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Evaluated customer needs and feedback to drive product and service improvements.

Responsibilities:

• Frequently inspected production area to verify proper equipment operation.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Participate in global projects
• Part of IT Nordic
• Support for 3rd line issues for end users and clients and customers
• ITSM & IT Infrastructure
• In-depth troubleshooting of Linux operating system issues
• Problem-solving with applications based on and built on Linux OS owned by the company
• Monitoring and maintaining computer systems and networks
• Decommissioning and backup of applications and software
• Maintaining the data transfer and storage data on a daily basis and making sure everything is done correctly and securely
• Making sure we have copies of all solutions provided which can be used or viewed by others for similar issues as well as reports and documentation on all issues, no matter how small or large.
• Followed all company policies and procedures to deliver quality work.
• Evaluated staff performance and provided coaching to address inefficiencies.

Responsibilities:

• Part of a global organization & Site operation & IT Analyst responsible for EMEA
• End users with 3rd as well as 2nd line issues
• Support to solve 2nd line cases on site where it is about IT infrastructure support for end users regarding desktop / laptop, printer, server, WAN / LAN / Wireless LAN, Cisco IP Phones, mobile phones (iOS and Android), as well as standard Office applications
• Act as the IT service management face outward
• Furthermore, coordinate onsite IT support for each site in EMEA, manage and coordinate tickets as part of the incident management support process (3rd line support)
• Responsible for the external turnaround management and quality control regarding the regional or global IT infrastructure projects for upgrading HW or SW as well as being backed up for other IT colleagues within the international team.
• Executed troubleshooting and server support in both in-person and remote situations.
• Provided secondary training to personnel struggling with technological tools and systems.
• Provided technical support in both on-site and telephone consultations.
• Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
• Maintained service schedule for software and hardware.
• Identified and corrected system faults to minimize operational system downtime.
• Produced reports on success rates and remedial requirements.

Responsibilities:

• Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
• Defined strategic objectives to identify requirements and outcomes.
• Pulled wire through EMT and PVC conduits to complete installations.
• Analyzed and maintained system and application performance.
• Oversaw development and maintenance of computer systems, server upgrades and operating systems.
• Oversaw network performance, making changes to boost overall efficiency and power.
• Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
• Maintained company servers, computers, printers, cables and other equipment.
• Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
• Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
• Led team development and assisted in project management coordination.
• Restructured old application processes to improve performance and integrity.

Responsibilities:

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Managed onboarding and offboarding of employees.
• Completed reports detailing network and systems performance and downtime issues.
• Worked with users to determine areas of technology in need of improved usability.
• Provisioned new software and hardware for use, following established security policies.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Drove continuous improvement of IT governance processes.
• Maximized system availability through development and testing of contingency plans.
• Analyzed network traffic and performance metrics to optimize system performance.
• Performed network security design and integration duties.
• Diagnosed and executed resolution for network and server issues.
• Researched and recommended new technologies and strategies for improving system performance.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Devised scripts and automation tools to improve system efficiency.
• Planned and implemented upgrades to system hardware and software.