MANAN BEHAL
Senior Scrum Master
Chandigarh
Summary
With over 12+ years of IT experience, I bring a wealth of knowledge and expertise in both QA and Project Management. CSM and SAFe Certified Scrum Master with 6+ years of experience leading Agile teams, successfully delivering high-quality products by implementing Agile practices and fostering collaboration. Skills in facilitating Scrum ceremonies, resolving conflicts, and ensuring alignment between product vision and sprint goals consistently driving successful project outcomes. Strong background in software development lifecycles, quality assurance, and project management. Adept at utilizing Agile tools such as Jira, Confluence, and Azure DevOps to enhance team performance and project delivery. Professional Scrum specialist with deep expertise in facilitating Agile frameworks and driving high-performing teams. Focus on optimizing team collaboration and delivering impactful results. Adaptable to evolving project requirements and proficient in Agile methodologies, stakeholder engagement, and continuous improvement. Known for effective communication and leadership skills, ready to make a significant contribution to any organization.
Overview
13
13
years of professional experience
2
2
Certificates
3
3
Languages
5
5
years of post-secondary education
Work History
Project Manager/Senior Scrum Master
Pingaksho Technolgies Inc
02.2025 - Current
- Resolved 95% of team-blocking impediments within 24 hours by proactively identifying issues and coordinating effective cross-team solutions.
- Collaborated with Product Owners to define and maintain product roadmaps, contributing to the on-time delivery of 15+ high-quality releases over a 12-month period.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
- Mentored junior Scrum Masters and team members in Agile principles, promoting best practices within the organization.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
- Reduced time-to-market by 25% through streamlined backlog grooming, continuous prioritization, and aligning sprint goals with business value.
- Delivered 8 Agile training workshops and created knowledge-sharing artifacts, enhancing Agile competency across 50+ team members.
Team Lead/Scrum Master
Bebo Technologies - Genex Services
04.2019 - 02.2025
- Supervised a Scrum team of 8–12 members, leading to a 40% improvement in sprint predictability and 35% boost in delivery efficiency through the adoption of Agile practices.
- Partnered with Product Owners to align backlog grooming with sprint goals, resulting in a 90%+ sprint goal achievement rate and a 15% increase in stakeholder satisfaction.
- Coached teams in Agile best practices, contributing to a 25% increase in sprint velocity and significant reduction in spillovers and rework.
- Fostered a culture of continuous improvement by facilitating retrospectives and implementing actionable feedback loops, leading to a 20% increase in team morale and collaboration scores.
Associate Team Lead/Scrum Master
Bebo Technologies - Genomic Health Inc.
09.2016 - 04.2019
- Orchestrated Scrum ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives), leading to a consistent 95% sprint goal completion rate across multiple Agile teams.
- Ensured strict adherence to Agile principles, resulting in a 30% reduction in sprint spillovers and improved delivery predictability.
- Facilitated continuous and transparent team communication, enhancing cross-functional collaboration and reducing blockers by 40% during active sprints.
- Partnered with stakeholders to align sprint goals with evolving product vision, improving backlog prioritization and increasing stakeholder satisfaction by 25%.
QA Engineer
Bebo Technologies - Paper App by FiftyThree
06.2016 - 09.2016
- Led end-to-end testing for 20+ new and existing features, ensuring 100% functionality of integrated components across web and mobile platforms.
- Conducted thorough cross-platform testing and verified real-time data synchronization across iOS, Android, and web, resulting in a 30% improvement in user experience consistency.
- Aligned testing strategies with client expectations through regular stakeholder collaboration, contributing to a 40% reduction in UAT defects and a 98% client satisfaction rate on deliverables.
QA Engineer
Bebo Technologies - TeamConnect
04.2016 - 06.2016
- Implemented a robust testing approach that uncovered 95% of critical issues across UI, functionality, and database layers, significantly improving product stability before release.
- Translated client requirements into targeted test strategies, resulting in a 50% reduction in post-deployment defects and enhanced test case coverage by 40%.
- Acted as a key liaison between QA and clients, ensuring clarity in expectations and contributing to a 30% improvement in overall client satisfaction with testing outcomes.
QA Engineer
Bebo Technologies - Passport
12.2015 - 04.2016
- Coordinated testing efforts across UI, functional workflows, and database validations, ensuring 100% alignment with business requirements and a 45% reduction in production bugs.
- Utilized Voyager Automation tool to enhance test efficiency and expand test coverage by over 50%, accelerating regression cycles and improving release quality.
- Maintained consistent client communication to align testing priorities with evolving requirements, leading to a 35% increase in stakeholder satisfaction and faster sign-offs.
QA Engineer
Bebo Technologies - MedHelp.org
11.2015 - 12.2015
- Facilitated seamless deployment across iOS and Android platforms, ensuring compatibility and performance consistency across diverse mobile devices.
- Conducted thorough functional and UI testing, resulting in a 40% improvement in app usability scores and a 30% reduction in user-reported issues post-launch.
- Collaborated closely with clients to understand specific needs, delivering customized testing solutions that led to a 95% UAT approval rate on first submission.
QA Engineer
Bebo Technologies - Shopatron
09.2015 - 11.2015
- Conducted comprehensive testing of core applications supporting order fulfillment and customer support, resulting in a 50% reduction in critical production issues and improved operational reliability.
- Designed and executed test cases to validate end-to-end workflows, ensuring 99.9% uptime and seamless user experience across platforms.
- Collaborated with clients to deliver tailored QA strategies, achieving a 40% increase in client satisfaction scores and reducing rework cycles by 35%.
QA Engineer
Bebo Technologies - QUMU Video Control Centre
09.2012 - 09.2015
- Implemented end-to-end testing strategies for 15+ encoders and transcoding devices, ensuring seamless video delivery with
- Coordinated with third-party clients to facilitate on-time application deployments, maintaining 100% quality compliance with SLAs and broadcasting standards.
- Collaborated with clients to tailor QA processes to unique technical requirements, leading to a 45% reduction in post-deployment issues and a 30% improvement in client onboarding efficiency.
QA Engineer
EndoraSoft Solutions - Hospital Management System
12.2011 - 09.2012
- Conducted extensive testing on Hospital Management System (HMS) and 10+ educational and HR applications, ensuring 100% functionality across critical workflows including patient records, attendance, and payroll.
- Performed rigorous security testing and vulnerability checks, resulting in the identification and resolution of 30+ high-risk issues, significantly improving application integrity.
- Validated content storage and UI behavior across modules, achieving a 95% test case pass rate and a 40% reduction in post-release defects.
Education
PGDCA - Computer Applications
Kurukshetra University
Kurukshetra 07.2021 - 06.2022
Bachelor in Technology - Computer Science Engineering
RIMT University
Mandi Gobindgarh 05.2007 - 06.2011
Skills
Scrum Master
undefinedCertification
CSM certified Scrum Master
Timeline
SAFe 6.0 Agilist
04-2025
Project Manager/Senior Scrum Master
Pingaksho Technolgies Inc
02.2025 - Current
CSM certified Scrum Master
09-2024
PGDCA - Computer Applications
Kurukshetra University
07.2021 - 06.2022
Team Lead/Scrum Master
Bebo Technologies - Genex Services
04.2019 - 02.2025
Associate Team Lead/Scrum Master
Bebo Technologies - Genomic Health Inc.
09.2016 - 04.2019
QA Engineer
Bebo Technologies - Paper App by FiftyThree
06.2016 - 09.2016
QA Engineer
Bebo Technologies - TeamConnect
04.2016 - 06.2016
QA Engineer
Bebo Technologies - Passport
12.2015 - 04.2016
QA Engineer
Bebo Technologies - MedHelp.org
11.2015 - 12.2015
QA Engineer
Bebo Technologies - Shopatron
09.2015 - 11.2015
QA Engineer
Bebo Technologies - QUMU Video Control Centre
09.2012 - 09.2015
QA Engineer
EndoraSoft Solutions - Hospital Management System
12.2011 - 09.2012
Bachelor in Technology - Computer Science Engineering
RIMT University
05.2007 - 06.2011
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
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