Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Training
Timeline
Generic
Mantalena Mitouali

Mantalena Mitouali

Bad Ragaz

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cabin Crew member

Chair Airlines
02.2023 - Current

Room Attendant

Grand Resort Bad Ragaz
10.2021 - 01.2023

Cabin Crew member

Smartlynx Airlines
07.2021 - 12.2021
  • Experience in Airbus 320 family.

Housekeeping supervisor

FOUR SEASONS, ASTIR PALACE, ATHENS
03.2019 - 11.2019

Cabin Crew Member

Olympus Airways
03.2018 - 12.2018
  • 320F

Check in Agent, Gate Coordinator

ATHENS INTERNATIONAL AIRPORT
03.2017 - 10.2017

Housekeeping supervisor

HERODION HOTEL-ATHENS
05.2016 - 10.2016

Internship in Resevations and sales department

AMARILIA HOTEL VOULIAGMENI
05.2015 - 10.2015

Internship in food and beverage Department

ST REGIS QATAR
02.2015 - 05.2015

Hostess

SELF BAR COCKTAIL-ATHENS
11.2014 - 02.2015

Cashier,waitress, barista,responsable for promotion activities, day-to-day operations

JAMON PINTXOS BAR
04.2010 - 10.2014

Education

Bachelor´s Degree - International Hospitality & Tourism Management

CARDIFF UNIVERSITY
06.2018

Swiss Alpine Diploma in International Hospitality & Tourism MGMT -

ALPINE CENTER, THE SWISS BUSINESS SCHOOL FOR HOSPITALITY MGMT
06.2016

Skills

  • Greek
  • English
  • French B2
  • Arabic communicational
  • German A2
  • Microsoft Office: Word, Excel, Power Point
  • Opera Hospitality Program
  • Fidelio
  • Sabre
  • Altea
  • Reliability and punctuality
  • Assertiveness
  • Relationship Management
  • Employee interaction

Certification

  • Greek, Native
  • English, Advanced, Certificate of Proficiency
  • French, Advanced, B2 Certificate
  • Arabic, Intermediate
  • German, Elementary

Additional Information

madalenasara@hotmail.com, Valenserstrasse, Bad Ragaz, Switzerland, 10/12/93, Greek/Egyptian, Swiss Permit B

Training

  • Cabin Crew Initial Training- Attestation, CYPRUS CREW SCHOOL, 02/01/18
  • Medical Certificate: Class B
  • Initial HF & CRM
  • Initial First Aid
  • Initial Dangerous Goods
  • Conversion Training Airbus 3320 F
  • First Greek Tourism EXPO (Reception), 12/01/14
  • Second Greek Tourism EXPO (Reception), 12/01/15
  • SETTE Conference (Reception), 05/01/15

Timeline

Cabin Crew member

Chair Airlines
02.2023 - Current

Room Attendant

Grand Resort Bad Ragaz
10.2021 - 01.2023

Cabin Crew member

Smartlynx Airlines
07.2021 - 12.2021

Housekeeping supervisor

FOUR SEASONS, ASTIR PALACE, ATHENS
03.2019 - 11.2019

Cabin Crew Member

Olympus Airways
03.2018 - 12.2018

Check in Agent, Gate Coordinator

ATHENS INTERNATIONAL AIRPORT
03.2017 - 10.2017

Housekeeping supervisor

HERODION HOTEL-ATHENS
05.2016 - 10.2016

Internship in Resevations and sales department

AMARILIA HOTEL VOULIAGMENI
05.2015 - 10.2015

Internship in food and beverage Department

ST REGIS QATAR
02.2015 - 05.2015

Hostess

SELF BAR COCKTAIL-ATHENS
11.2014 - 02.2015

Cashier,waitress, barista,responsable for promotion activities, day-to-day operations

JAMON PINTXOS BAR
04.2010 - 10.2014

Bachelor´s Degree - International Hospitality & Tourism Management

CARDIFF UNIVERSITY

Swiss Alpine Diploma in International Hospitality & Tourism MGMT -

ALPINE CENTER, THE SWISS BUSINESS SCHOOL FOR HOSPITALITY MGMT
Mantalena Mitouali