Mantalena Mitouali
Bad Ragaz
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cabin Crew member
Chair Airlines
02.2023 - Current
Room Attendant
Grand Resort Bad Ragaz
10.2021 - 01.2023
Cabin Crew member
Smartlynx Airlines
07.2021 - 12.2021
- Experience in Airbus 320 family.
Housekeeping supervisor
FOUR SEASONS, ASTIR PALACE, ATHENS
03.2019 - 11.2019
Cabin Crew Member
Olympus Airways
03.2018 - 12.2018
- 320F
Check in Agent, Gate Coordinator
ATHENS INTERNATIONAL AIRPORT
03.2017 - 10.2017
Housekeeping supervisor
HERODION HOTEL-ATHENS
05.2016 - 10.2016
Internship in Resevations and sales department
AMARILIA HOTEL VOULIAGMENI
05.2015 - 10.2015
Internship in food and beverage Department
ST REGIS QATAR
02.2015 - 05.2015
Hostess
SELF BAR COCKTAIL-ATHENS
11.2014 - 02.2015
Cashier,waitress, barista,responsable for promotion activities, day-to-day operations
JAMON PINTXOS BAR
04.2010 - 10.2014
Education
Bachelor´s Degree - International Hospitality & Tourism Management
CARDIFF UNIVERSITY
06.2018
Swiss Alpine Diploma in International Hospitality & Tourism MGMT -
ALPINE CENTER, THE SWISS BUSINESS SCHOOL FOR HOSPITALITY MGMT
06.2016
Skills
- Greek
- English
- French B2
- Arabic communicational
- German A2
- Microsoft Office: Word, Excel, Power Point
- Opera Hospitality Program
- Fidelio
- Sabre
- Altea
- Reliability and punctuality
- Assertiveness
- Relationship Management
- Employee interaction
Certification
- Greek, Native
- English, Advanced, Certificate of Proficiency
- French, Advanced, B2 Certificate
- Arabic, Intermediate
- German, Elementary
Additional Information
madalenasara@hotmail.com, Valenserstrasse, Bad Ragaz, Switzerland, 10/12/93, Greek/Egyptian, Swiss Permit B
Training
- Cabin Crew Initial Training- Attestation, CYPRUS CREW SCHOOL, 02/01/18
- Medical Certificate: Class B
- Initial HF & CRM
- Initial First Aid
- Initial Dangerous Goods
- Conversion Training Airbus 3320 F
- First Greek Tourism EXPO (Reception), 12/01/14
- Second Greek Tourism EXPO (Reception), 12/01/15
- SETTE Conference (Reception), 05/01/15
Timeline
Cabin Crew member
Chair Airlines
02.2023 - Current
Room Attendant
Grand Resort Bad Ragaz
10.2021 - 01.2023
Cabin Crew member
Smartlynx Airlines
07.2021 - 12.2021
Housekeeping supervisor
FOUR SEASONS, ASTIR PALACE, ATHENS
03.2019 - 11.2019
Cabin Crew Member
Olympus Airways
03.2018 - 12.2018
Check in Agent, Gate Coordinator
ATHENS INTERNATIONAL AIRPORT
03.2017 - 10.2017
Housekeeping supervisor
HERODION HOTEL-ATHENS
05.2016 - 10.2016
Internship in Resevations and sales department
AMARILIA HOTEL VOULIAGMENI
05.2015 - 10.2015
Internship in food and beverage Department
ST REGIS QATAR
02.2015 - 05.2015
Hostess
SELF BAR COCKTAIL-ATHENS
11.2014 - 02.2015
Cashier,waitress, barista,responsable for promotion activities, day-to-day operations
JAMON PINTXOS BAR
04.2010 - 10.2014
Bachelor´s Degree - International Hospitality & Tourism Management
CARDIFF UNIVERSITY
Swiss Alpine Diploma in International Hospitality & Tourism MGMT -
ALPINE CENTER, THE SWISS BUSINESS SCHOOL FOR HOSPITALITY MGMT