Manuel Frick

• Administration of Microsoft 365 environment as Global Administrator.
• Server administration on Windows Server 2012R2/2016/2019/2022
• User administration and configuration
• Configuration and preparation of the Microsoft 365 tenant for MDM/MAM/Windows AutoPilot
• Tenant-to-tenant migration for M&A
• PowerShell scripting for Microsoft 365
• Migration of the SharePoint on-premise environment to SharePoint Online.

Projects:

• Migrating the head office to Microsoft Teams telephony: Replacement of old phone system (Mitel MiVoice Office 400) with Microsoft Teams Direct Routing, from proposal phase to implementation.
• Migration of DC from version 2012R2 to 2022
• Integration of M&A: Through acquisition of a company: migration of all devices into the company domain structure, migration of data from BW2 to SharePoint-Online, setup of a SharePoint intranet, migration of PST mailbox-files from BW2 to Office 365.

• Employment relationship terminated by me within the probationary period

• Processing and resolution of incidents and service requests for the DACH region
• On-site support for 16 locations in Switzerland, including the head office
• Installation, provisioning and management of Windows 10 clients and their software via Matrix42 Empirum
• Administration of the Active Directory for Switzerland (devices and users)
• Management of Office 365 licenses for Switzerland
• Endpoint management (clients + mobile devices) via Microsoft Intune
• Consulting of employees via phone or chat
• Independent error analysis and troubleshooting
• Monitoring of applications for proactive error detection and correction
• Administration of the server landscape under Windows Server 2012R2 / 2016 / 2019
• Support and administration of telephony and IM services of the brands Aastra and 3CX
• Administration of SIM cards and mobile subscriptions
• Asset management via Matrix42

Projects:

• Proof of Concept: Replacing Matrix 42 with Windows AutoPilot, developing deployment and configuration profiles, compliance guidelines and defining baseline security
• AD migration: Resolution of local domain structure and migration of users and devices to the unified and higher-level domain structure.

• Technical, personnel and organizational management of the IT area including strategic development
• Responsible for make-or-buy decisions in the IT department
• Contract negotiations and management of external service providers, consultants and trading partners
• Installation, provision and management of stationary and mobile hardware and software
• Advising customers via phone and in person as well as handling service requests in the technical helpdesk
• Handling of malfunctions and service requests for the locations in Basel and Zurich
• Independent error analysis and correction
• Monitoring of applications for proactive error identification and fault clearance
• Administration of the server landscape under Windows Server 2008 / 2012 / 2016
• Administration of mobile subscriptions and SIM cards
• Managing the IT hardware for both hotels
• Implementation of Office 365 as responsible contact person for the locations in Basel and Zurich

• Installation, provisioning and administration of stationary and mobile hardware and software
• Advising customers via phone and in person as well as handling of service requests in the IT helpdesk
• Handling of malfunctions and service requests for 27 stores and headquarters
• Independent error analysis and correction
• Monitoring of applications for proactive error identification and troubleshooting
• Administration of the server landscape under Windows Server 2008 / 2012 / 2016
• Support and administration of telephony and IM services of the manufacturers Cisco and ascom for our Customer Care Center as well as 27 stores
• Administration of SIM cards and mobile subscriptions
• Managing the IT hardware for the headquarter and 27 stores
• Implementation of Office 365 as project manager for MediaMarkt Switzerland

• Recieving and handling of inbound calls
• Ticket handling in the CRM system Oracle Service Cloud
• Administration and management of the knowledge database
• Administration and management of workflows
• Scheduling appointments with customers for our delivery service nationwide

• Customer advisory service
• Sales, as well as cross- and upselling
• Warranty and repair processing
• Credit note and invoice verification
• controlling
• Super User (IT contact person)

• Personnel and technical management of the department
• Customer service
• Sales, as well as cross- and upselling
• Controlling
• IT contact

• Sales and administrative activities
• Warehouse management
• Receipt and issue of goods
• Receipt of goods in the EDP
• Processing of complaints
• Control of the stock of goods
• Entry of DHL shipping orders

• Disposition and planning
• Office supplies delivery

• Administration and sales, software development
• Assistance to the management

• Focus: User service and management, employee support, hardware installation, hardware configuration, server administration

• Hardware support
• Inbound and outbound calls