María Rodríguez
Barcelona
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Zurich Insurance
05.2018 - Current
- Provide comprehensive administrative support to the CEO, including calendar management, email correspondence, and travel arrangements.
- Prepare and proofread documents, reports, and presentations for executive meetings and presentations.
- Coordinate and schedule meetings, conferences, and appointments, ensuring optimal use of executive's time.
- Handle confidential information with discretion and maintain strict confidentiality.
- Prepare and manage expense reports and budget tracking for the executive team.
- Act as a liaison between the executive, other departments, and external stakeholders.
- Screen and prioritize incoming calls, emails, and requests for the executive.
- Manage and organize office operations, including office supplies, equipment, and vendor relationships.
- Assist in project management and coordination as required by the executive team.
- Supervise and provide guidance to administrative staff as needed.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
Customer Care Specialist
Rockwell Automation
12.2014 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Managed supplier deliveries around client needs to increase client retention.
Marketing Manager
Greendata
10.2008 - 10.2012
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Used data analytics to track lead generation campaigns and improve quality.
- Worked with graphic designers and writers to establish theme and tone for content.
Executive Office Assistant
Promotectura
10.2006 - 10.2008
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
Proofreader
El Mundo Del S.XXI
09.2005 - 09.2006
- Researched content and grammatical issues to check accuracy of information.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Revised work to identify missed mistakes before completing assigned assignments.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Used style guidelines to make accurate changes and comply with ideal structure.
Education
M.D. - International Senior Management Secretariat
INSA
Barcelona06.2008
Degree Studies - Spanish Philology
Universitat De Barcelona
Barcelona06.2008
Training - Editing And Editorial Proofreading
Calamo & Cran
Barcelona06.2009
Skills
- Report Analysis
- Microsoft Outlook
- Coordinate Events
- Conflict Management
- Employee Training
- Microsoft PowerPoint
- Business Correspondence
- Quality Standards
- Microsoft Word
- Google Docs
- Meeting Agendas and Minutes
- Mail Handling
Hobbies
Yoga
Pilates
Travelling
Reading
Timeline
Executive Assistant
Zurich Insurance
05.2018 - Current
Customer Care Specialist
Rockwell Automation
12.2014 - 05.2018
Marketing Manager
Greendata
10.2008 - 10.2012
Executive Office Assistant
Promotectura
10.2006 - 10.2008
Proofreader
El Mundo Del S.XXI
09.2005 - 09.2006
M.D. - International Senior Management Secretariat
INSA
Degree Studies - Spanish Philology
Universitat De Barcelona
Training - Editing And Editorial Proofreading
Calamo & Cran
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