Maram Alzoubi
Zarqa,Zarqa
Summary
Dynamic Assistant Branch Manager with a proven track record at [bank of jordan] in enhancing operational efficiency and customer retention. Skilled in relationship building and staff development, I successfully grew the loan portfolio through proactive outreach and training initiatives, fostering a high-performing team dedicated to exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Assistant Branch Manager
08.2023 - Current
- Assisted in daily branch operations to ensure seamless customer service and efficiency.
- Supported branch management in implementing strategic initiatives to enhance service delivery.
- Coordinated team schedules and tasks to optimize resource allocation and workflow.
- Trained new staff on branch protocols, enhancing team performance and service standards.
- Monitored branch performance metrics to identify areas for improvement and operational efficiency.
- Fostered strong customer relationships through effective communication and service resolution.
- Developed training materials to streamline onboarding processes for new employees.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence
Customer Service
Customer Service
12.2017 - 07.2023
- Managed registration process efficiently, providing excellent customer service to attendees.
- Verified patients had positive experience by providing exemplary customer service.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Increased repeat business with exceptional customer service and friendly interactions.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Increased patient referrals with exceptional customer service and informative consultations.
- Directed cleaning, restocking, and customer service activities.
- Provided customer service on accounts and resolved problems
Education
Business Administration
Irbid National University
Skills
- Staff management
- Account management
- Operations management
- Staff education and training
- Loan application evaluation
- Team development
- Employee scheduling
- Business development
- Strong team-builder
- Relationship building
- Coaching and mentoring
- Financial product sales
- Loans
Languages
English
Intermediate (B1)
Personal Information
Accomplishments
Dealing with customers effectively, while maintaining good relationships.
Increase in sales of commercial products.
Supervise the opening and closing processes of all departments.
Accurate Transactions: Ensure accuracy and efficiency in all customer transactions, with a focus on reducing problems
Courses
Compliance
Operational risk management
TOT
Time management
Marketing and customer service skills
Operations management
Ouality management
KPI
Strategic planning
Cross selling
Timeline
Assistant Branch Manager
Assistant Branch Manager
08.2023 - Current
Customer Service
Customer Service
12.2017 - 07.2023
Business Administration
Irbid National University