MARÍA VICTORIA PLADANO PÉREZ
Resumen profesional
Professional with a background in Human Resources and extensive international experience in the hospitality industry. I have a comprehensive 360-degree understanding of hotel operations, currently performing a versatile role covering Front Office, guest services, and night auditing across all shifts.
My academic background provides a strong foundation in people management and problem-solving, which I combine with exceptional multilingual communication skills and proficiency in PMS systems. I am a highly adaptable professional, committed to operational excellence and delivering a premium guest experience in fast-paced environments.
Datos destacados
5
5
Languages
6
6
years of post-secondary education
11
11
years of professional experience
Experiencia
Front Desk Agent/Nigth Auditor
The Freddie Mercury Hotel
Montreux
2024.12 - Actual
- Manage front desk operations in a dual-use environment (student residence and tourist hotel)
- Senior hotel staff member, acting as the main point of contact in the absence of the Front Office Manager
- Handle guest services (check-in/out, reservations, communication) ensuring high service standards
- Perform night audit, financial reconciliation, and cash handling
- Coordinate with housekeeping to optimise room availability and quality
- Train and supervise interns
- Operate NewHotel PMS for reservations, billing, and guest data
Server / Bartender
Casino Barrière Montreux
Montreux
2024.06 - 2024.11
Administrative
Natural Real Food S.A
Alicante
2019.03 - 2021.09
- I managed daily administrative operations in a high-volume restaurant.
- I coordinated reservations and customer flow to maintain efficient service.
- I managed inventory and stock levels, ensuring timely ordering and supply.
- I maintained communication with suppliers and customers, building strong professional relationships.
Administrative Assistant
Hospitality Group Soho- Baviera
Alicante
2017.06 - 2019.01
- Management of documentation and administrative records.
- Support with billing, expense tracking, and cash handling.
- Organization of schedules, reservations, and team communication.
Head Bartender
Bar Munich
Alicante
2015.03 - 2017.01
Server
Bar à cocktails Pinocchio
Alicante
2014.02 - 2015.01
Formación
Bachelor's Degree in Human Resources - Social Sciences
University of Castilla La Mancha
Cuenca, España 2021.09 - 2026.05
Master in Restaurant and F&B Hotel Mangementa -
University of Alicante
Alicante, España 2013.09 - 2014.06
Expert in Hospitality Business Management -
University of Alicante
Alicante, España 2012.09 - 2013.06
High School Degree - Economics
San Francisco Javier High School
Punto Fijo, VenezuelaEnfatiza tus habilidades clave
Proficient in hotel management software: Newhotel PMS, Mews
Strong teamwork, problem-solving, and organizational skills
Excellent customer service and guest relations skills
Advanced knowledge of Microsoft Office Suite: Excel, Word, PowerPoint
LANGUAGES
Spanish
Nativo
C2
English
Experto
C2
Italian
Intermedio
B1
French
Intermedio
B1
Portuguese
Básico
A2
Información adicional
• Valid work permit in Switzerland (B)
Cronología
Front Desk Agent/Nigth Auditor
The Freddie Mercury Hotel
2024.12 - Actual
Server / Bartender
Casino Barrière Montreux
2024.06 - 2024.11
Bachelor's Degree in Human Resources - Social Sciences
University of Castilla La Mancha
2021.09 - 2026.05
Administrative
Natural Real Food S.A
2019.03 - 2021.09
Administrative Assistant
Hospitality Group Soho- Baviera
2017.06 - 2019.01
Head Bartender
Bar Munich
2015.03 - 2017.01
Server
Bar à cocktails Pinocchio
2014.02 - 2015.01
Master in Restaurant and F&B Hotel Mangementa -
University of Alicante
2013.09 - 2014.06
Expert in Hospitality Business Management -
University of Alicante
2012.09 - 2013.06
High School Degree - Economics
San Francisco Javier High School