MARÍA VICTORIA PLADANO PÉREZ
Resumen profesional
Professional with a background in Human Resources and extensive international experience in the hospitality industry. I have a comprehensive 360-degree understanding of hotel operations, currently performing a versatile role covering Front Office, guest services, and night auditing across all shifts.
My academic background provides a strong foundation in people management and problem-solving, which I combine with exceptional multilingual communication skills and proficiency in PMS systems. I am a highly adaptable professional, committed to operational excellence and delivering a premium guest experience in fast-paced environments.
Datos destacados
5
5
Languages
6
6
years of post-secondary education
11
11
years of professional experience
Experiencia
Front Desk Agent/Nigth Auditor
The Freddie Mercury Hotel
Montreux
12.2024 - Actual
- Manage front desk operations in a dual-use environment (student residence and tourist hotel)
- Senior hotel staff member, acting as the main point of contact in the absence of the Front Office Manager
- Handle guest services (check-in/out, reservations, communication) ensuring high service standards
- Perform night audit, financial reconciliation, and cash handling
- Coordinate with housekeeping to optimise room availability and quality
- Train and supervise interns
- Operate NewHotel PMS for reservations, billing, and guest data
Server / Bartender
Casino Barrière Montreux
Montreux
06.2024 - 11.2024
Administrative
Natural Real Food S.A
Alicante
03.2019 - 09.2021
- I managed daily administrative operations in a high-volume restaurant.
- I coordinated reservations and customer flow to maintain efficient service.
- I managed inventory and stock levels, ensuring timely ordering and supply.
- I maintained communication with suppliers and customers, building strong professional relationships.
Administrative Assistant
Hospitality Group Soho- Baviera
Alicante
06.2017 - 01.2019
- Management of documentation and administrative records.
- Support with billing, expense tracking, and cash handling.
- Organization of schedules, reservations, and team communication.
Head Bartender
Bar Munich
Alicante
03.2015 - 01.2017
Server
Bar à cocktails Pinocchio
Alicante
02.2014 - 01.2015
Formación
Bachelor's Degree in Human Resources - Social Sciences
University of Castilla La Mancha
Cuenca, España 09.2021 - 05.2026
Master in Restaurant and F&B Hotel Mangementa -
University of Alicante
Alicante, España 09.2013 - 06.2014
Expert in Hospitality Business Management -
University of Alicante
Alicante, España 09.2012 - 06.2013
High School Degree - Economics
San Francisco Javier High School
Punto Fijo, VenezuelaEnfatiza tus habilidades clave
Proficient in hotel management software: Newhotel PMS, Mews
Strong teamwork, problem-solving, and organizational skills
Excellent customer service and guest relations skills
Advanced knowledge of Microsoft Office Suite: Excel, Word, PowerPoint
LANGUAGES
Spanish
Nativo
C2
English
Experto
C2
Italian
Intermedio
B1
French
Intermedio
B1
Portuguese
Básico
A2
Información adicional
• Valid work permit in Switzerland (B)
Cronología
Front Desk Agent/Nigth Auditor
The Freddie Mercury Hotel
12.2024 - Actual
Server / Bartender
Casino Barrière Montreux
06.2024 - 11.2024
Bachelor's Degree in Human Resources - Social Sciences
University of Castilla La Mancha
09.2021 - 05.2026
Administrative
Natural Real Food S.A
03.2019 - 09.2021
Administrative Assistant
Hospitality Group Soho- Baviera
06.2017 - 01.2019
Head Bartender
Bar Munich
03.2015 - 01.2017
Server
Bar à cocktails Pinocchio
02.2014 - 01.2015
Master in Restaurant and F&B Hotel Mangementa -
University of Alicante
09.2013 - 06.2014
Expert in Hospitality Business Management -
University of Alicante
09.2012 - 06.2013
High School Degree - Economics
San Francisco Javier High School