Marc Vidovic
Summary
Hard-working and enthusiastic flight attendant with 25+ years' experience in the Airline industry. Proven record of successfully performing day-to-day operations for all flights and promoting excellent organizational efficiency. Ensuring to always providing the highest level of customer service and prioritizing passenger safety and security. Always looking for new opportunities to learn and grow. Offering multi-lingual skills to enhance service on all flights.
Overview
27
27
years of professional experience
Work History
Flight Attendant
Air Canada
Vancouver
03.1997 - 08.2021
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Conducted and participated in pre-flight briefings to discuss flight details, weather and service plans.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Ensured superior customer service experience by addressing concerns, demonstrating empathy and problem solving.
- Kept cabin neat, clean and professional in appearance.
- Attended trainings in leadership skills, customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Directed junior team members in proper duties and company regulations.
Flight Purser
Air Canada
Vancouver
03.2014 - 08.2020
- Performed pre-flight duties such as verifying flight attendants' compliance with airline policies and procedures.
- Maintained communication between the cockpit, cabin crew, ground personnel, and passengers.
- Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
- Responded promptly to passenger inquiries about available services or amenities.
- Collaborated closely with Flight Attendants in order to provide an enjoyable experience for passengers throughout their journey.
- Trained team in proper operational procedures and company policies.
Flight Attendant
Swissair
Zurich
11.1995 - 02.1997
Flight Attendant
Balair/CTA
Zurich
08.1994 - 10.1995
Education
Bachelor of Commerce -
KV
Bern, Switzerland06.1994
Skills
- French - Business level speaking, reading and writing
- German - Business level speaking, reading and writing
- Italian - Basic level speaking, reading and writing
- Always situationally aware of surroundings
- Excellent know-how of safety protocols and flight emergency procedures
- Empathic and Active listener
- Adaptable and Reliable Team member
- Good Leadership skills
Timeline
Flight Purser
Air Canada
03.2014 - 08.2020
Flight Attendant
Air Canada
03.1997 - 08.2021
Flight Attendant
Swissair
11.1995 - 02.1997
Flight Attendant
Balair/CTA
08.1994 - 10.1995
Bachelor of Commerce -
KV
Similar Profiles
SAMUEL DAPAPASAMUEL DAPAPA
Lead Station Attendant at Air CanadaLead Station Attendant at Air Canada
ALEXANDRE DAYANALEXANDRE DAYAN
Lead Station Attendant at Air CanadaLead Station Attendant at Air Canada
Serena BatraSerena Batra
Airports Help Desk Specialist at Air CanadaAirports Help Desk Specialist at Air Canada