Marcus Adelman
Schinznach
Summary
I am a hard working individual, courteous, friendly, with management experience in the food industry and internet technical support. I am punctual, with good time management skills and I enjoy learning new skills. Organized Individual, experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Friendly Shift Manager offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused Shift Manager with top-notch teamwork and interpersonal communication skills. Committed and hardworking Remote Service Technician with 2 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. My goal is to reach a higher tier Service Technician position
Overview
10
10
years of professional experience
Work History
Team Leader
ADT Security
Tampa
10.2021 - 03.2024
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Used coaching methods for any corrective actions that needed to be taken
- Monitored Aux times in our phone system to ensure Team Members were on calls, breaks and meetings during the appropriate times
- Used Soft Skills to de-escalate frustrated customers, or handle any escalated calls as needed
- Large technical understanding of security systems and how to troubleshoot those systems
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
Brand Ambassador for Skullcandy
VIPdesk Connect
Groveland
10.2020 - 04.2021
- Worked with all customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion..
- Provided customer service using extensive knowledge of Audio Peripherals
- Communicated product value, quality and style to educate and entice potential customers.
Remote Service Technician
Support.com California
Sunnyvale
04.2018 - 07.2020
- Helping customers troubleshoot while providing the very best customer service to help get them online for any internet capable devices, including port forwarding, device specific setting configuration, and more.
- Helping customers set up new modem/routers, by walking them through it remotely as well as adding MAC address and model number into the system as needed.
- Increased customer satisfaction by resolving any misunderstandings involving products.
- Handled 10-20 calls per 6-8 hours to address customer inquiries and concerns.
- Efficiently troubleshot and repaired Internet related equipment to cut company costs and maximize productivity.
Cashier
Dollar General
Groveland
11.2017 - 03.2018
- Responsible for ensuring customers have everything needed, are checked out in timely manner.
- Able to stock from the loading zone/ truck receiving area to the shopping area.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Shift Manager
Jimmy Johns
Orlando
01.2016 - 07.2017
- Respoinsible for all aforementioned tasks as well as being able to work with an industrial slicer, oven and proofer for food prep.
- Capable of balancing drawers and posting the deposit at the end of business day.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed 50+ transactions daily while maintaining high team moral and good communication throughout the shift
Inshop / Driver
Jimmy Johns
Orlando
01.2014 - 01.2016
- Responsible for greeting customers and taking their orders in a friendly manner as well as portioning out orders in a sanitary manner Capable of using cash register as well as taking payment over the phones for deliveries
- Made at least 10 deliveries per 4-6 hour shift while keeping up with all other responsibilities.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
Education
Some College (No Degree) - Mathematics
University of Central Florida
Orlando, FLHigh School Diploma -
Coral Reef Senior High School
Miami FLSkills
- P>Bilingual
- P>Expert in Computer Networks
- P>Customer service / contact
- P>Multi-Tasking
- P>Modem/Routers
- Phones
- P>Sales
- P>Product Knowledge
- P>Store Operations
- P>Teamwork / Collaboration
- Technical Support
- Team Supervision
- Cash Handling
- Analytical Thinking
- Problem-Solving
- Flexible Schedule
Languages
English
First Language
German
Elementary (A2)
A2
Timeline
Team Leader
ADT Security
10.2021 - 03.2024
Brand Ambassador for Skullcandy
VIPdesk Connect
10.2020 - 04.2021
Remote Service Technician
Support.com California
04.2018 - 07.2020
Cashier
Dollar General
11.2017 - 03.2018
Shift Manager
Jimmy Johns
01.2016 - 07.2017
Inshop / Driver
Jimmy Johns
01.2014 - 01.2016
Some College (No Degree) - Mathematics
University of Central Florida
High School Diploma -
Coral Reef Senior High School
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