MARIA-LUCIA FORTE
Lausanne
Summary
Professional sales advisor prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.
Knowledgeable with strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication in different languages. Demonstrated skills in problem-solving and negotiation.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Bolia.com
01.2018 - 01.2024
- Welcomed and provided personalized advice to a demanding clientele in Scandinavian Design, developing active listening and a keen sense of customer service according to the company guidelines.
- Built tailor-made solutions and managed complex projects, requiring great attention to detail and a deep understanding of client needs.
- Prepared, logistically followed up, and rigorously organized orders and inventory of high-value products, ensuring perfect traceability and unity of the overall stock.
- Managed client relationships according to data and on going offers to maintain a strong and accurate customer contact.
- Coordinated and supervised the annual shop layout and renovation works, including scenography setup and adherence to aesthetic and safety criteria.
- Supported administrative managerial tasks including KPI's and sales administration using different software tools.
Telephone Interviewer
YouGov
01.2014 - 2018
- Conducted surveys according to strict protocols, demonstrating methodological rigor and ability to follow precise instructions, essential for security procedures and collection documentation.
- Maintained strict confidentiality of information, ensuring indispensable discretion in a sensitive museum environment.
- Transcribed and compiled information with impeccable accuracy, developing an attention to detail crucial for inventory and condition reports of artworks.
- Developed a strong sense of argumentative persuasion to obtain the most accurate responses from the interviewed panel.
Education
Bachelor Course - Art History and Philosophy
University of Lausanne
Lausanne01-2022
Federal Maturity Certificate - undefined
Gymnase de Chamblandes
Lausanne01.2020
Specialized Maturity in Art and Design - undefined
ECAL
Lausanne01.2018
Diploma of General Culture - undefined
Gymnase Auguste-Piccard
Lausanne01.2017
Skills
- Development of Performance Indicators (KPIs)
- Client Relationship Management (CRM)
- Sense of Aesthetics, Detail, and Polished Image
- Inventory, Stock and Order Management
- Sales Administration
- Strong sense of customer care, empathy and active listening
- CRM/POS Software, Office 365, Power BI, Adobe
- Excellent written and verbal communication skills in both French and English
- Great problem solving and negotiation skills
- Resistant to stress, resilient and good at time management
Websites
LANGUAGES
French: Native Language
Portuguese (Brazil): Native Language
English: C1 Level
Timeline
Sales Advisor
Bolia.com
01.2018 - 01.2024
Telephone Interviewer
YouGov
01.2014 - 2018
Federal Maturity Certificate - undefined
Gymnase de Chamblandes
Specialized Maturity in Art and Design - undefined
ECAL
Diploma of General Culture - undefined
Gymnase Auguste-Piccard
Bachelor Course - Art History and Philosophy
University of Lausanne
PROJECTS & EDITORIALS
Occasional Writer | "Boulevard" Magazine (University of Lausanne Magazine) | [Years of contribution, e.g., 2019-2020], Writing articles and chronicles on the LUFF Film Festival (Lausanne Underground Film & Music Festival), demonstrating aptitude for research, cultural analysis, and written communication. Honing writing and synthesis skills for a university audience and film enthusiasts.
HOBBIES
Literature, Philosophy, Exhibitions, Museums, Galeries, Travelling, Running, Climbing
Section name
Born on May 4, 1998. Swiss and Brazilian nationalities.
I love to go to museums and art exhibitions
In my free time, what I enjoy the most is participating in the local cultural scene by going to art exhibitions, museums and also to concerts and theaters. Moving and doing sports such as running and climbing are also essential to my daily life, as both culture and sports help me stay connected to the world, my creativity and my body.