Maria Mitrai
Zurich
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Workforce Manager
Teleperformance
Athens
10.2022 - 07.2023
- Investigated complaints from customers or employees regarding workplace issues or grievances.
- Assisted in the recruitment process by reviewing resumes, interviewing candidates, and onboarding new hires.
- Provided leadership guidance in order to motivate staff and improve customer service standards.
Retail Sales Manager
Original Marines S.p.A.
Siena
09.2020 - 09.2022
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Reviewed store policies and made changes to streamline operations and increase productivity.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Store Sales Manager
NAU
Siena
09.2019 - 08.2020
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Planned special events such as product launches, promotions, and discounts in order to attract more customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Developed relationships with key suppliers in order to secure better deals on merchandise.
Human Resources Payroll Assistant
Pharmacy Mourkousi
Mesologgi
01.2018 - 07.2019
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Coordinated the implementation of new policies or procedures related to payroll processing.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Managed payroll and time and attendance systems.
- Managed payroll for temporary, hourly and salaried employees.
Education
Master of International Studies - International Relations & Diplomacy
University of Siena
Siena Italy04.2022
Bachelor's Degree - International Relations
University of Siena
Siena, Italy03-2019
Italian Languange And Literature - Courses
Foreigners University of Siena
Siena, Italy01.2013
Skills
- Interpersonal Communication
- Microsoft Office
- Soft Skills
- Scheduling Expertise
- Payroll Management
- Recruitment
- Management Support
- Relationship Building
- Problem-Solving
- Statistical Data Analysis
- Hiring and Onboarding
- Payroll Coordination
Certification
- Digital Security and Human Rights , Amnesty International
- Human Rights - a tool for change, Amnesty International
- Human Rights Friendly Schools, Amnesty International
- In the Line of Fire: Human Rights and the US Gun Violence Crisis, Amnesty International
- Jean Monnet Course - DEUS30, University of Siena
- Progettare nel rispetto dei diritti umani (Corso Multidisciplinare UNICEF di educazione ai Diritti), Unicef
- The Right to Protest, Amnesty International
Languages
Greek
First Language
Italian
Proficient (C2)
C2
English
Advanced (C1)
C1
Albanian
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
French
Beginner (A1)
A1
Timeline
Workforce Manager
Teleperformance
10.2022 - 07.2023
Retail Sales Manager
Original Marines S.p.A.
09.2020 - 09.2022
Store Sales Manager
NAU
09.2019 - 08.2020
Human Resources Payroll Assistant
Pharmacy Mourkousi
01.2018 - 07.2019
Master of International Studies - International Relations & Diplomacy
University of Siena
Bachelor's Degree - International Relations
University of Siena
Italian Languange And Literature - Courses
Foreigners University of Siena
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