Maria Scuderi

· Manage the end-to-end recruitment process, including drafting job descriptions, posting vacancies, shortlisting candidates, and coordinating interviews.

· Oversee employee onboarding and induction programs to ensure seamless integration into the team.

· Maintain accurate employee records and update the HRIS system in compliance with GDPR regulations.

· Provide support in payroll processing, including timesheet verification and benefits administration.

· Act as the first point of contact for employee queries, ensuring swift resolution of concerns while fostering a supportive workplace environment.

· Assist in the development and implementation of HR policies and procedures aligned with company standards.

· Coordinate staff training sessions and track employee development initiatives.

· Support managers in handling disciplinary and grievance procedures in a fair and legally compliant manner.

· Promote diversity, equity, and inclusion within the workplace, reflecting the hotel's commitment to hospitality excellence.

Dedicated and detail-oriented professional seeking an administrative/receptionist position in a luxury hair salon, leveraging exceptional organizational and customer service skills to contribute to the salon's success and uphold its reputation for excellence. Managed front desk operations, including greeting clients, scheduling appointments, and answering inquiries both in person and over the phone.

Demonstrated exceptional customer service skills by providing personalized assistance to clients, ensuring their needs were met promptly and efficiently.

Maintained a tidy and inviting reception area, enhancing the salon's ambience, and leaving a positive first impression on clients.

Handled cash transactions and managed the salon's register with accuracy and integrity.

Assisted stylists and salon staff with various administrative tasks, such as scheduling appointments, managing inventory, and coordinating salon events.

Developed strong relationships with clients, fostering loyalty and repeat business through attentive service and personalized recommendations.

The duties of my current role as a reception manager include the supervision of the professional greeting of clients and visitors, to the highest standards, management of room reservations and ensuring that the bookings team are processing all enquiries accurately. I deal with recruitment, induction, and training of receptionists but I also deal with appraisals and performance management of staff, including monthly meetings. Another part of my daily responsibilities is leading, monitoring, motivating, and inspiring the team, providing guidance and support. I review existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.

First role in a 5* Hotel, I’m in charge of managing the reservations for Yopo restaurant, Waeska Bar and Jurema Terrace, by telephone and by email. I work closely whit the events team, supporting them with event reservations, organizing menus and setting up venues. Strong knowledge of the following reservation systems: Opentable, Quandoo and Sevenrooms. I prepare daily reports for the Restaurant Manager to include guest dining figures and monetary amounts.