MARIA ANTONIA GARCIA LORENTE
Zug
Summary
Professional with over 15 years of work experience in leading Business Travel Centres and managing high-performing teams. Demonstrated ability to enhance operational efficiency and achieve key business metrics. Expertise in optimizing service quality and developing talent through targeted coaching and training. Recognized for strategic oversight and commitment to delivering exceptional customer experiences.
Overview
38
38
years of professional experience
Work History
Professional Development, Career Break
HSG St Gallen University
Switzerland
09.2019 - Current
- Assisted with participation in women back to business programme at University of St. Gallen.
- Engaged in German language learning courses.
- Supported organisation of Ibero-American stall for International Day at ISZL International School of Zug, Switzerland.
- Represented Spanish-speaking countries at ISZL School.
- Helped organise biannual charity sale for kids in Africa.
- Contributed as a member of primary school parent advisory council at ISZL International School.
SPANISH TEACHER, INTERPRETER, TRANSLATOR
T&L GLOBAL PITTSBURGH
Pittsburgh
01.2017 - 06.2019
- Assisted clients by interpreting English and Spanish documents for business and private matters.
- Conducted Spanish courses from students up to business professionals.
- Supported communication needs for clients at Pittsburgh Immigration Office.
Career Break
International School of Zug ISZL, Switzerland
Zug
08.2010 - 12.2016
- Supported children's development through full-time parenting.
- Relocated from Spain to Switzerland, adapting to new cultural environments.
- Contributed as a member of the Primary School Parent Advisory Council at International School of Zug (ISZL) in Switzerland.
- Assisted in volunteer work for various children's activities and provided organisational support for parent events at ISZL and International School for Little Kids Stepping Stones in Baar, Switzerland.
- Helped organise biannual charity sale initiatives for Kids of Africa.
MANAGER OF A CORPORATE BUSINESS TRAVEL CENTER
Marsans Business Travel Center
Pamplona
01.1995 - 08.2010
- Supported management of strategic and operational aspects for high-end business travel agency with turnover of 4.5 million dollars serving over 40 corporate clients.
- Successfully developed and acquired corporate clients, driving business growth, and improving client satisfaction.
- Responsible for the P&L of the agency, including financial reporting, performance analysis, and direct reporting to the Regional Director.
- Managed a team of six travel/sales managers including hiring and onboarding of new employees.
REAL STATE AGENT
Vitra Real State Developer
Pamplona
01.1993 - 01.1995
- Coordinated property acquisition processes, including client registration, tax payment procedures, contract management, accounting practices, and administrative tasks, utilising effective organisational skills and attention to detail.
SENIOR ADMINISTRATIVE COORDINATOR
El Corte Ingles Business Travel Center
Pamplona
01.1991 - 01.1993
- Oversaw administrative and financial operations for corporate client accounts, including airline ticket reconciliations, accounting processes and financial reporting
TOURISM INFORMATION CENTER ASSISTANT
Tourism Office
Tudela
01.1988 - 01.1989
- Delivered comprehensive travel assistance including city highlights, intercity transportation, dining, and accommodation recommendations tailored to international client needs.
- Led personalised guided tours of the cathedral and major architectural landmarks, providing historical context, cultural insights, and knowledge about the city.
Education
CAS - Women Back to Business
CAS Women back to Business
HSG St. Gallen, Switzerland01-2026
Diploma B2 - German
ProArbeit school
Zug, ZG01-2025
Goethe B1 certificate - German
Goethe Institute
Zug, Switzerland01-2024
Advance Certificate - English
Cambridge University
UK01-2014
French Language Certificate - French
Sorbonne University
Paris01-1990
Bachelor’s Degree - Tourism & Business Administration
Navarre Tourism Business School
Pamplona, Spain01-1989
www.linkedin.com/in/marian-garcia-lorente
SWITZERLAND RESIDENCE
C permit
EXTRA CURRICULAR
INTERNATIONAL SCHOOL OF ZUG AND LUZERN (ISZL), Switzerland.
INTERNATIONAL DAY EVENT
- Project leader of Iberoamerica countries for the annual International day for 2000 visitors.
- Led the end to end organization fo the Ibero American stand for a large scale annual event.
- Planned product offering (food & Beverages), pricing and procurement of supplies
- Coordinated and supervised a team of 30-40 volunteers across shifts (sales, cash handling, operations).
- Managed budgeting, cash reconciliation and suppliers payments.
- Oversaw stand design, setup and on site operations to ensure smooth execution.
- Generated CHF 3000 annually in funds donated to charity.
COUNTRY REPRESENTATIVE for the Spanish speaking Community (ISZL)
- Acted as primary point of contact for newly admitted Spanish speaking families prior to relocation.
- Facilitated onboarding and integration into the school and local community in Switzerland.
- Organized community events (welcome coffees, dinners) to support social integration.
- Provided guidance on relocation topics including housing, school system and daily life.
- Managed communication channels (WhatsApp groups, mail lists) to connect families and share key information.
- Supported ongoing engagement by addressing questions and coordinating meet ups.
KIDS OF AFRICA
- volunteer for the Biannual Charity Sale Initiative in collaboration with ISZL.
- Coordinated volunteer schedules and shift planning for biannual fundraising events.
- Managed cash handling and tracked funds raised during each event.
- Oversaw quality control of donated clothing, toys, and essential items.
- Supervised on site operations to ensure efficient event execution.
- Contributed to fundraising efforts supporting children in Africa.
Languages
Spanish
Advanced
C1
English
Advanced
C1
French
Advanced
C1
German
Upper Intermediate
B2
HOBBIES, INTERESTS
- Travelling
- Planning & organizing trips
- Skiing
- Fitness, Gym.
- Hiking
- Learning languages
Timeline
Professional Development, Career Break
HSG St Gallen University
09.2019 - Current
SPANISH TEACHER, INTERPRETER, TRANSLATOR
T&L GLOBAL PITTSBURGH
01.2017 - 06.2019
Career Break
International School of Zug ISZL, Switzerland
08.2010 - 12.2016
MANAGER OF A CORPORATE BUSINESS TRAVEL CENTER
Marsans Business Travel Center
01.1995 - 08.2010
REAL STATE AGENT
Vitra Real State Developer
01.1993 - 01.1995
SENIOR ADMINISTRATIVE COORDINATOR
El Corte Ingles Business Travel Center
01.1991 - 01.1993
TOURISM INFORMATION CENTER ASSISTANT
Tourism Office
01.1988 - 01.1989
CAS - Women Back to Business
CAS Women back to Business
Diploma B2 - German
ProArbeit school
Goethe B1 certificate - German
Goethe Institute
Advance Certificate - English
Cambridge University
French Language Certificate - French
Sorbonne University
Bachelor’s Degree - Tourism & Business Administration
Navarre Tourism Business School