Maria Fernanda Ramp

I took a career break in 2011 as I moved to Switzerland to marry my Swiss husband, and to focus on learning the language. During this time, I took several German classes, which helped me stay engaged with the community and be part of this new culture. In 2014, our first son was born, and I made the decision to prioritize raising my child, who is now 10. During this time, I developed strong organizational and multitasking skills while managing the family schedule and activities. I also volunteered in our local church, working in our Sunday school. In January 2023, I took on a part-time volunteer job, as stated below (Brokids), that focuses on helping the seniors and youth of our community. I am now eager to return to the workforce and apply my skills in a new role.

• Connected with customers to provide assistance and collect feedback to optimize operations.
• Processed cash, credit, and check transactions with the POS system and cash register.
• Demonstrated a high level of customer service by engaging clients and offering sales floor assistance.
• Planned and coordinated staff training sessions for new and existing employees.
• Delegated work to staff, setting priorities, and goals.
• Identified key areas within the store where merchandise displays needed to be fixed, and items required restocking.

• Provided general administrative support to staff members.
• Dealing with claims.
• Responded promptly to customer complains.
• Responded promptly to customer complaints in a professional
• Audited company's legal documents to verify compliant policies and procedures.
• Supervised administrative staff, delegating tasks and managing workload distribution.
• Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
• Creating policies, special calculations, and quality checks.
• Created presentations with Microsoft PowerPoint for management team members.
• Performed data entry tasks into computer databases from paper documents.
• Facilitated training sessions for new employees on company policies and procedures.
• Handled correspondence, including drafting emails, memos, and reports for senior management.
• Answered incoming calls and responded to customer inquiries.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Maintained filing system for important documents such as contracts and invoices.
• Handled correspondence, including drafting emails, memos, and reports for senior management.
• Facilitated training sessions for new employees on company policies and procedures.
• Checked office stock to determine supply levels and maintain inventory.
• Answered incoming calls and responded to customer inquiries.
• Provided general administrative support to staff members.
• Updated databases with new employee information, job changes and terminations.
• Oversaw inventory management, including ordering office supplies and equipment maintenance.