Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Residence Permit
Timeline
Generic

Marina LATINOVIĆ

Prilly

Summary

Dedicated professional with a strong background in guest service and team collaboration. Committed to fostering a welcoming environment and delivering outstanding service to enhance guest experiences.

Overview

10
10
years of professional experience

Work History

Head Waitress

Beau-Rivage Palace - Château d’Ouchy, Lausanne
Lausanne
06.2022 - Current
  • As a head waitress in the breakfast service, I work independently and in an organized manner. My role involves a wide variety of responsibilities, carried out with precision, efficiency, and attention to detail:
  • Opening the restaurant and daily operational setup
  • Warm and professional guest reception
  • Attentive follow-up of guest needs throughout the service
  • Handling payments and cash register management
  • Preparing orders for room service and managing deliveries
  • Supervising and managing the buffet and dining room/terrace
  • Team coordination during high season and as needed
  • Answering phone reservations for other services (lunch, dinner)
  • Placing orders for restocking supplies
  • Writing and sending the service report to management

Bar Worker

Times Café-Bar
Lausanne
11.2022 - 10.2023
  • Bar work

Bar and Restaurant Worker

Hotel Royal Savoy
Lausanne
01.2022 - 06.2022
  • Company Overview: Hotel Restaurant – Morges
  • Bar and restaurant work
  • Working on themed events, such as weddings or gala dinners

Order Picker

Galliker Transports SA
Aclens
02.2021 - 12.2021
  • Packaging, assembly, wrapping, and supply of production lines

Versatile Employee

Watergate Restaurant
Lausanne
06.2020 - 01.2021
  • Various roles as a versatile team member

Director

Tourist Office
Petrovac
01.2018 - 01.2020
  • Company Overview: Petrovac - Bosnia and Herzegovina
  • Organizational management of the office
  • Promotion of local heritage, organization of promotional events
  • Participation in drafting the project “Agriculture and Agrotourism as an Employment Opportunity in Bosnia and Herzegovina” through EU4Business
  • Petrovac - Bosnia and Herzegovina

Educator

KiTa Gemeinde
Kammerstein
04.2016 - 12.2017
  • Supporting work with children in a daycare, including German language learning

Volunteer

Municipality
Petrovac
06.2015 - 06.2016

Petrovac - Bosnia and Herzegovina

  • Volunteering in the urban planning office

Education

Bachelor's Degree - Spatial Planning

University of Banja Luka
Bosnia and Herzegovina
04-2015

High School Diploma -

Gymnasium of Bosanski Petrovac
Bosnia and Herzegovina
08-2010

Skills

  • Guest relations
  • Guest service
  • Teamwork and collaboration
  • Team coordination
  • Adaptability to change

Languages

  • French, B2
  • Serbian/Croatian/Bosnian, Native
  • English, B2
  • German, B1

Personal Information

Date of Birth: 04/04/91

Residence Permit

B

Timeline

Bar Worker

Times Café-Bar
11.2022 - 10.2023

Head Waitress

Beau-Rivage Palace - Château d’Ouchy, Lausanne
06.2022 - Current

Bar and Restaurant Worker

Hotel Royal Savoy
01.2022 - 06.2022

Order Picker

Galliker Transports SA
02.2021 - 12.2021

Versatile Employee

Watergate Restaurant
06.2020 - 01.2021

Director

Tourist Office
01.2018 - 01.2020

Educator

KiTa Gemeinde
04.2016 - 12.2017

Volunteer

Municipality
06.2015 - 06.2016

Bachelor's Degree - Spatial Planning

University of Banja Luka

High School Diploma -

Gymnasium of Bosanski Petrovac
Marina LATINOVIĆ