Dedicated professional with a strong background in guest service and team collaboration. Committed to fostering a welcoming environment and delivering outstanding service to enhance guest experiences.
Overview
10
10
years of professional experience
Work History
Head Waitress
Beau-Rivage Palace - Château d’Ouchy, Lausanne
Lausanne
06.2022 - Current
As a head waitress in the breakfast service, I work independently and in an organized manner. My role involves a wide variety of responsibilities, carried out with precision, efficiency, and attention to detail:
Opening the restaurant and daily operational setup
Warm and professional guest reception
Attentive follow-up of guest needs throughout the service
Handling payments and cash register management
Preparing orders for room service and managing deliveries
Supervising and managing the buffet and dining room/terrace
Team coordination during high season and as needed
Answering phone reservations for other services (lunch, dinner)
Placing orders for restocking supplies
Writing and sending the service report to management
Bar Worker
Times Café-Bar
Lausanne
11.2022 - 10.2023
Bar work
Bar and Restaurant Worker
Hotel Royal Savoy
Lausanne
01.2022 - 06.2022
Company Overview: Hotel Restaurant – Morges
Bar and restaurant work
Working on themed events, such as weddings or gala dinners
Order Picker
Galliker Transports SA
Aclens
02.2021 - 12.2021
Packaging, assembly, wrapping, and supply of production lines
Versatile Employee
Watergate Restaurant
Lausanne
06.2020 - 01.2021
Various roles as a versatile team member
Director
Tourist Office
Petrovac
01.2018 - 01.2020
Company Overview: Petrovac - Bosnia and Herzegovina
Organizational management of the office
Promotion of local heritage, organization of promotional events
Participation in drafting the project “Agriculture and Agrotourism as an Employment Opportunity in Bosnia and Herzegovina” through EU4Business
Petrovac - Bosnia and Herzegovina
Educator
KiTa Gemeinde
Kammerstein
04.2016 - 12.2017
Supporting work with children in a daycare, including German language learning
Vendeur Foodtruck at Food Truck Familial (Marché De Montreux & Fête Des Ballons)Vendeur Foodtruck at Food Truck Familial (Marché De Montreux & Fête Des Ballons)